Fire Alarm

Protecting people from the threat of fire is our strength. Our roots tie back to the original Edwards Canada Company formed in 1929. With that kind of legacy, it’s no surprise we’ve become one of Canada’s largest suppliers of Life and Fire Safety solutions. Rest assured, you’re in very experienced hands.

Our commitment to training is one more reason why thousands of customers count on us every day. Our team boasts 345 manufacturer-trained Fire Alarm Technicians in a talent pool of 1200 based in 28 offices across Canada. They provide top-notch service backed by a large inventory that includes fire products from Edwards Fire Life Safety, one of the most renowned brands in the industry.

Best in Class Service

Our Fire Alarm Technicians are monitored for technical competency by a Qualification, Training and Review (QTR) program.

To advance, Technicians must demonstrate the required level of skill and ability with a broad range of products. Skills and needs are assessed at least once a year. One-on-one instruction is provided on the job by a Supervisor, Group Leader or Senior Technician. Formal performance evaluations are completed every six months until the top level is achieved, and at least annually thereafter. Hands-on manufacturer training is provided for programming, troubleshooting and repair. Technicians must achieve a minimum proficiency level of 80% before receiving a programmers key.

In many provinces, our Fire Alarm Technicians are members of the Canadian Fire Alarm Association (CFAA) and they abide by CFAA and Authority Having Jurisdiction (AHJ) requirements. They complete annual training to maintain CFAA certification and ensure on-going technical competency.

Construction Engineers

Our fire alarm systems are designed to anticipate altered plans, so specification changes don't overtake the rate of construction. On-site modifications are possible because of minimal wiring requirements, construction-friendly terminations, reliable delivery of materials, and a simple and effective software program that allows users to take advantage of the fire alarm system's full capabilities.

Contractors

In new buildings and retrofits, deliveries are on-time and installation goes quickly. The modular fire alarm system response can be modified, often in minutes. Last minute changes are fast because of the ease of installation, electronic addressing, and the fire alarm control panel and device on-site programming capability.

Owners and Managers

You want your project completed on-time, on-budget, with reliable fire protection. With over 75 years in the Canadian life safety industry, we are uniquely positioned to help ensure your deadlines are met.

Safety Officers and Fire Marshals

A true network, our fire systems totally regenerate themselves in case of a problem. Each fire alarm control panel continually tests itself, even reporting when it needs cleaning. This makes it easier for you to keep up with changing safety regulations, perform checks and retrofits, and verify operation.

Fire Sprinkler

Troy is a full service fire sprinkler company that offers comprehensive fire suppression services, including fire sprinkler system engineering, fabrication, installation and maintenance, 24-hour service and special hazards (FM200, Inergen, Novec 1230, C02). Our team features 360 Sprinkler Technicians in a pool of 1200 based in 28 offices across Canada.

We are able to design, supply, install, service and inspect all types of fire sprinkler systems. Inspections are performed to verify the operational integrity of your fire sprinkler system. Some of the testing includes: main drain test, flow test through inspector’s test connection, zone valves and flow switches, control valves, low point drains, antifreeze solution, and quick opening devices.

A detailed list of all inspection times and test results is provided in an easy to read format.

Troy leads the fire alarm, fire sprinkler and life safety industry with unparalleled designs, service, and customer care. We offer complete design, supply, installation, service, and inspection of all types of sprinkler systems.

• Over 40 years experience in the fire sprinkler field
• Member of the Canadian Automatic Sprinkler Association (CASA)
• We follow NFPA Codes, fire marshall, local fire department, insurance authority and the owner requirements
• Our licensed fire sprinkler service technicians provide 24 hour emergency service
• Fire Sprinklers – Stand Pipes – Fire Pumps – Antifreeze Loops – Kitchen Hoods  – Extinguishers – Fire Alarms

Sprinkler System Service

When it comes to fire sprinkler service, we cover all the bases from initial design to inspection and service.

• Our licensed sprinkler service technicians provide 24 hour emergency service.
• Perform inspections as per any of the following: NFPA Codes, Fire Marshall, Local Fire Dept., Insurance Authority, owner’s requirements.
• Inspections are performed to verify the operational integrity of your sprinkler system. Some of the testing includes:

• • Main drain test
  • Flow test through inspector’s test connection
  • Zone valves and flow switches
  • Control valves
  • Low point drains
  • Antifreeze solution
  • Quick opening devices

• A detailed list of all inspection times and test results is provided in an easy-to-read format
• We identify preventive maintenance items and list all deficiencies and recommendations
• We provide a Certificate of Compliance
• We are a member of the Canadian Automatic Sprinkler Association (CASA)

Marine Fire Safety

The marine industry poses a unique set of challenges with moving vessels, evolving regulatory requirements, and tight timelines. Serving the marine industry since 1992, our team of qualified, competent staff meet customer demands and industry requirements every day, from coast to coast.

The experience and expertise of Troy's Marine Division offers customer solutions to many aspects of the marine industry. We invest in our knowledge and view our customers as partners. Known to face industry challenges head on, we provide best-in-class service and deliver effective turnkey provisions from concept through the lifespan of a vessel. Our team is proud of the work we do to protect your business and investment, giving vessel crews the peace of mind to sail safely.

Our Marine clients include:

Setting the Pace 

Troy's Marine Division takes pride in our evolving knowledge of the marine fire protection industry. Our team consistently attends industry conferences such as CMAC (Canadian Marine Advisory Council), CFA (Canadian Ferry Association), Mari-tech, and the International Work Boat Show. We maintain industry knowledge and education through our extensive distributor partnerships.

Distributor Partners

Our distributor partners include:

• Kidde
• Ansul
• Securiplex
• Skum
• Amerex

Security

Troy is a leading provider of integrated building security systems and services in the global marketplace. From turnkey security system installations to partner-supported implementations, we provide flexible security system solutions in a rapidly-evolving building systems market.

We help our users lower their building security project and lifecycle costs through value-added one-stop shopping, increased organizational efficiencies, and the best total security system solutions possible. Troy is second to none in the design, installation, and support of integrated building security systems:

• Access control
• Video surveillance
• Intrusion
• Network solutions
• Completely integrated systems
• Monitoring

Total Satisfaction

We are committed to delivering Total Customer Satisfaction, from security systems design through product delivery and systems support.

To adhere to the highest possible industry standards, Troy Life & Fire Safety has been a ULC-listed alarm service company since 2011 - a status that separates our 28 branches across Canada from many other providers.

The Underwriters Laboratories of Canada (ULC) is an independent organization that regulates safety standards and certification in many industries, including security. ULC provides testing and certification in security alarm installation and monitoring, protective signaling systems (fire alarm panels & sprinklers), alarm response service and fire alarm testing and inspection.

Communications

The Troy Communications group specializes in communications products for the healthcare, educational and correctional markets. Our product portfolio includes

• Nurse Call
• Emergency Call
• Wander Prevention
• Asset Tracking
• Access Control
• Emergency Voice Paging
• Intercom
• Commercial Sound
• Time Keeping
• Media Delivery

We offer a complete array of communications solutions backed by a team of highly skilled, experienced industry experts who are dedicated to exceeding our customers expectations and delivering exceptional value and service.

We can also offer systems specifically engineered to meet the unique needs of educational, healthcare and correctional facilities. Our state of the art school communications systems integrate voice communication, scheduling, security and media retrieval into a single cost-effective solution. For correctional facilities, we have developed intercom and emergency response systems designed to increase efficiency and to aid in creating a safer environment for staff and inmates. We can provide standalone nurse call systems or integrate them fully with your existing communications to deliver a complete healthcare solution.

Service

Count on us to meet your emergency equipment service needs in a timely and professional manner. We provide service for fire alarm, fire sprinkler, intrusion detection, extinguishers, video surveillance, exit signs and more. We carry the most commonly required parts right in our service vehicles, so we can often replace or repair defective components on the spot.

Training and Experience

Our service technicians are manufacturer-trained and have field experience, and they stay sharp and current with frequent retraining. Each of our offices across Canada is staffed with administrative and technical staff trained to support service as it relates to either the National Fire Codes, local provincial fire codes, or applicable ULC standards. This team of professionals is all connected through one common operating system that has been heavily invested in to focus on service contract administration and fulfilment of those contracts. It's the way we uphold our pledge to exceed your specifications and provide the best and most advanced service in the life safety industry.