Protecting people from the threat of fire is our strength. We've been doing it since 1929. With that kind of legacy, it’s no surprise we’ve become one of Canada’s largest suppliers of Life and Fire Safety solutions. Rest assured, you’re in very experienced hands.
Our commitment to training is one more reason why thousands of customers count on us every day. Our team boasts 262 factory-trained Fire Alarm Technicians in a talent pool of 960 based in 28 offices across Canada. They provide top-notch service backed by a large inventory that includes fire products from Edwards, one of the most renowned brands in the industry.
Best in Class Service
Our Fire Alarm Technicians are monitored for technical competency by a Qualification, Training, and Review (QTR) program.
To advance, Technicians must demonstrate the required level of skill and ability with a broad range of products. Skills and needs are assessed at least once a year. One-on-one instruction is provided on the job by a Supervisor, Group Leader, or Senior Technician. Formal performance evaluations are completed every six months until the top level is achieved, and at least annually thereafter. Hands-on factory training is provided for programming, troubleshooting, and repair. Technicians must achieve a minimum proficiency level of 80% before receiving a programmer's key.
In many provinces, our Fire Alarm Technicians are members of the Canadian Fire Alarm Association (CFAA) and they abide by CFAA and Authority Having Jurisdiction (AHJ) requirements. They complete annual training to maintain CFAA certification and ensure ongoing technical competency.