Service

Count on us to meet your emergency equipment service needs in a timely and professional manner. We provide service for fire alarm, fire sprinkler, intrusion detection, extinguishers, video surveillance, exit signs and more. We carry the most commonly required parts right in our service vehicles, so we can often replace or repair defective components on the spot.

Training and Experience

Our service technicians are factory-trained and have field experience, and they stay sharp and current with frequent retraining. Our service center team is backed by dedicated factory professionals who provide fast order service and technical field support. It's the way we uphold our pledge to exceed your specifications and provide the best and most advanced service in the life safety industry.

What We Service

  • When you have facilities all over Canada, managing your life safety systems can be a tall order. Troy has national representation – putting feet on the ground where you need them most. Enjoy the convenience and economies of scale that come from dealing with one vendor. 
  • Troy is a full service fire sprinkler company so when it comes to sprinkler systems, we cover all the bases. From initial design to inspection and service, you can count on Troy every step of the way.
  • We offer the full spectrum of fire alarm system service, from equipment and technicians to documented inspections and emergency service.
  • When it comes to life safety, there are no short cuts to quality servicing, maintenance and testing.
  • Be prepared and benefit from the peace of mind that comes from knowing your building occupants understand what to do during a fire emergency – this is paramount for the safety and protection of the occupants and property.
  • We have you covered with a complete line of exit signs and emergency lighting products.
  • Your security depends on system that works as intended, day in and day out. We can help with inspection and calibration of existing devices as well as expansion to fill any gaps we may find.
  • Troy offers fully redundant monitoring through two 7 x 24 stations with the absolute best in technology and experienced, professional staff.
  • We not only have a comprehensive video surveillance product line but also the expertise to configure network or analog cameras, and provide monitoring with our centralized services.
  • Managing your life safety system is a lot of work. It takes thoughtful planning to ensure your kitchen hoods, fire extinguishers, emergency lighting and exit signs meet fire code requirements.Let our experienced team take manage your life safety system so you can focus on looking after your customers.
  • We specialize in the protection of both refrigerated and dry storage warehouses along with its supporting infrastructure.
  • We offer a full line of gas detection products, whether you require a fully engineered gas detection network or a more modest detection solution, we have fully customizable products guaranteed to meet your needs.

We are a member of the Canadian Fire Alarm Association, whose mission is to maximize the use and effectiveness of fire alarm systems in the protection of life and property in Canada.

Visit the CFAA Web site

We are a member of CASA (Canadian Automatic Sprinkler Association), whose mission is to extend the benefits of automatic fire sprinklers to all Canadians, where we work, live and play.

Visit CASA Web Site

It's critically important to keep your fire pump in top condition because your sprinkler system won’t work properly without it. Download our PDF for reference on fire code requirements.

Contact Us

At Troy Life & Fire Safety, we strive to provide world-class service, product, quality and customer value.

We Can Help

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Pick up the phone during regular business hours to find out more about how we can help.

Call (877) 441-8769