Careers

Proudly Canadian, Troy is one of the country's largest third-party suppliers of life & fire safety systems and services. We are an entrepreneurial company with locations coast-to-coast and a legacy of success. We invite you to be part of our team of industry-leading talent with an exciting plan for the future.

Open Positions

Search jobs list:

  • Langley, British Columbia | Technical & Services | On the Road |

    Our Langley, BC branch is currently looking for an experienced Red Seal Journeyperson/Sprinkler Fitter to join their team! The successful candidate will install, verify, inspect, service and modify sprinkler fire protection systems, ensuring compliance to codes and standards and in accordance with customer’s contract. (Wet/Dry Sprinkler Systems, CO2, Water Mist, Wet and Dry Chemical).

    Job Tasks

    • Service – Wet, dry, pre-action systems, small renovations that require modifications. Trouble shoot systems that are not in proper operation. Make applicable repairs
    • Contracts – Install new systems in both retro and new builds. Coordinate with onsite trades, track and order material, follow track and report on safety procedures
    • Inspection – Inspect, test all applicable systems (fire pumps, hydrants, different alarm valves and devices
    • Maintain knowledge of codes and standards

    Qualifications

    • Certification as a Fire Protection Technician (specifically, Sprinkler/Standpoint System)
    • Red Seal Journeyperson Sprinkler Fitter preferred
    • Position is a unionized position
    • Valid drivers license with clean abstract

  • Victoria, British Columbia | Technical & Services | On the Road |

    Our Victoria, BC branch is currently looking for an experienced Red Seal Journeyperson/Sprinkler Fitter to join their team! The successful candidate will install, verify, inspect, service and modify sprinkler fire protection systems, ensuring compliance to codes and standards and in accordance with customer’s contract. (Wet/Dry Sprinkler Systems, CO2, Water Mist, Wet and Dry Chemical).

    Job Tasks

    • Service – Wet, dry, pre-action systems, small renovations that require modifications. Trouble shoot systems that are not in proper operation. Make applicable repairs
    • Contracts – Install new systems in both retro and new builds. Coordinate with onsite trades, track and order material, follow track and report on safety procedures
    • Inspection – Inspect, test all applicable systems (fire pumps, hydrants, different alarm valves and devices
    • Maintain knowledge of codes and standards

    Qualifications

    • Certification as a Fire Protection Technician (specifically, Sprinkler/Standpoint System)
    • Red Seal Journeyperson Sprinkler Fitter preferred
    • Position is a unionized position
    • Valid drivers license with clean abstract

  • Calgary, Alberta | Sales | In the Office |

    As the Preventive Maintenance Account Manager you will sell new preventive maintenance agreements on all company products and services, maintain a repetitive substantial renewal rate with existing customers, and establish relationships with purchasing influences while promoting the company's services and products.

    Responsibilities:

    • Sell new preventive maintenance agreements on all company products and services.
    • Maintain a repetitive substantial renewal rate with existing customers.
    • Establish relationships with purchasing influences while promoting the company’s services and products.
    • Ensure pricing accuracy of quotations.
    • Develop a sales coverage plan for the Calgary area.
    • Investigate and document competitive activity and trends.
    • Develop knowledge of product, codes and standards.
    • Adherence to monthly performance budgets.

    Qualifications:

    • Previous sales experience and/or sales training
    • The ideal candidate will have demonstrated promotional skills
    • Must be willing to travel for customer calls
    • Excellent interpersonal skills
    • Knowledge of Fire and Life Safety products/services would be an asset but willing to train
    • Ability to work independently
    • Computer skills - Microsoft Office Suite
    • Self-starter with evidence of prospecting experience or customer cold calling
    • Must possess a valid driver's license

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program and company leased vehicle. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.  

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.


  • Quebec City, Quebec | Technical & Services | On the Road |

    En tant que représentant du service d'alarme incendie, vous devrez effectuer des tâches d'entretien, d'inspection et de réparation des systèmes d'alarme incendie, des extincteurs, des systèmes d'éclairage d'urgence et d'autres systèmes de sécurité des personnes, selon les besoins.

    Responsabilités:

    • Inspecter et vérifier anuellement les systèmes d'alarme incendie
    • Assurer la conformité des systèmes d'alarme incendie conformément à la norme ULC-S536 et ULC-S537
    • Effectuer des rapports incendies des inspections et des modifications du système d'alarme incendie
    • Noter des recommandations ou lacunes à partir d’inspection incendie basé sur les normes ULC
    • Être disponible pour répondre aux appels de service

    Critère de l’employé recherché:

    • Bon service à la clientèle
    • La capacité de parler et d'écrire en français et en anglais est un atout.
    • Posséder un permis de conduire valide
    • Avoir un bon sens de l'organisation et suivre les règles de santé et de sécurité
    • Avoir une certification CFAA ou être prêt à obtenir la certification CFAA dans l'année suivant la date de début
    • La formation en usine serait un atout considérable 

    Ce que nous offrons

    • Nous offrons un salaire compétitif, y compris le salaire (basé sur l'expérience), la contribution à l'épargne-retraite, les avantages, le téléphone cellulaire et le véhicule.
    • Troy offre un programme de remboursement des frais de scolarité pour les techniciens afin d'obtenir l'obtention de la certification CFAA

  • Montreal, Quebec | Technical & Services | On the Road |

    *Le français suivra* Our Montreal, QC branch is currently looking for a Fire Alarm Service Technician to join their team! As our Fire Alarm Service Representative, you will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required. ** En tant que représentant du service d'alarme incendie, vous devrez effectuer des tâches d'entretien, d'inspection et de réparation des systèmes d'alarme incendie, des extincteurs, des systèmes d'éclairage d'urgence et d'autres systèmes de sécurité des personnes, selon les besoins.

    Responsibilities

    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete fire alarm system programming
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Understand and practice applicable ULC, CSA and Canadian Electrical codes and standards which apply to their area
    • Strong PMA/ITM skills needed

    Qualifications

    • CFAA Certification is required
    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • Previous training/experience in fire alarm systems (2+ years)
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills

    Why Work with Troy?

    Troy Life & Fire Safety Ltd.is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner,  Troy is a proudly Canadian, employee owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    ***

    Responsabilités:

    • Inspecter et vérifier anuellement les systèmes d'alarme incendie
    • Assurer la conformité des systèmes d'alarme incendie conformément à la norme ULC-S536 et ULC-S537
    • Effectuer des rapports incendies des inspections et des modifications du système d'alarme incendie
    • Noter des recommandations ou lacunes à partir d’inspection incendie basé sur les normes ULC
    • Être disponible pour répondre aux appels de service

    Critère de l’employé recherché:

    • Bon service à la clientèle
    • La capacité de parler et d'écrire en français et en anglais est un atout.
    • Posséder un permis de conduire valide
    • Avoir un bon sens de l'organisation et suivre les règles de santé et de sécurité
    • Avoir une certification CFAA ou être prêt à obtenir la certification CFAA dans l'année suivant la date de début
    • La formation en usine serait un atout considérable 

    Ce que nous offrons

    • Nous offrons un salaire compétitif, y compris le salaire (basé sur l'expérience), la contribution à l'épargne-retraite, les avantages, le téléphone cellulaire et le véhicule.
    • Troy offre un programme de remboursement des frais de scolarité pour les techniciens afin d'obtenir l'obtention de la certification CFAA

     


  • Dartmouth, Nova Scotia | Technical & Services | On the Road |

    Our Dartmouth, NS team is looking for an enthusiastic entry level candidate who is looking to develop themselves further in the fire and life safety industry! The Junior Fire Alarm Technician position is to provide a training environment for the development of technicians as they work toward attaining their full CFAA certification.

    Nature & Scope

    • Take direction from the on-site Fire Alarm Service Representative, supervisors, coordinators, and/or support staff as defined by company policies
    • Perform duties of maintenance and inspections on fire alarm, fire extinguisher and emergency lighting systems where qualified to do so.
    • Ensure that the highest standard of system reliability and client satisfaction are met.
    • Complete work orders and report in a timely fashion
    • Be responsible for learning and understanding applicable ULC Standards, Building Codes, Fire Codes, CSA, Canadian Electrical Code and other codes & standards which apply to their local areas.
    • Provide onsite assistance to certified fire alarm technicians as required
    • Other duties as assigned

    Qualifications

    • High School Diploma, G.E.D or equivalent working experience required.
    • Must be registered in or have completed the CFAA Fire Alarm Technician courses.
    • Two years of community college in electronics is desired, or enrolled in community college in an electronics program
    • Proficiency in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills
    • Excellent communication skills – both oral and written.
    • Organizational skills
    • Must demonstrate neat and accurate report writing

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.


  • Grimsby, Ontario | Technical & Services | On the Road |

    Our Grimsby, ON branch is looking for a Junior Fire Alarm Technician to join their team!

    Troy Life & Fire Safety Ltd.is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards National Partner, Troy is a proudly Canadian, employee owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

    Our Grimsby, ON team is looking for an enthusiastic entry level candidate who is looking to develop themselves further in the fire and life safety industry! The Junior Fire Alarm Technician position is to provide a training environment for the development of technicians as they work toward attaining their full CFAA certification.

    Nature & Scope

    • Take direction from the on-site Fire Alarm Service Representative, supervisors, coordinators, and/or support staff as defined by company policies
    • Perform duties of maintenance and inspections on fire alarm, fire extinguisher and emergency lighting systems where qualified to do so.
    • Ensure that the highest standard of system reliability and client satisfaction are met.
    • Complete work orders and report in a timely fashion
    • Be responsible for learning and understanding applicable ULC Standards, Building Codes, Fire Codes, CSA, Canadian Electrical Code and other codes & standards which apply to their local areas.
    • Provide onsite assistance to certified fire alarm technicians as required
    • Other duties as assigned

    Qualifications

    • High School Diploma, G.E.D or equivalent working experience required.
    • Must be registered in or have completed the CFAA Fire Alarm Technician courses.
    • Two years of community college in electronics is desired, or enrolled in community college in an electronics program
    • Proficiency in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills
    • Excellent communication skills – both oral and written.
    • Organizational skills
    • Must demonstrate neat and accurate report writing

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.


  • Grimsby, Ontario | Sales & Technical | In the Office |

    Our Grimsby, Ontario branch is currently looking for an experienced Estimator to join their team. In this role, the successful candidate will be responsible for Estimating, as well as Project Management of renovations and small contract projects. The focus of this position will be to expand Troy's market potential in the region and improve execution and profitability of projects.

    Responsibilities:

    • Preparing quotes for building owners, contractors, and tenders opportunities
    • Completing pre-qualification documents, reviewing drawings/specifications, developing Proposals, Securing purchase orders/contracts;
    • Conducting site visits and liaising effectively with consultants, engineers, general contractors, site supervisors, and other trades; and
    • Coordinating the preparation of drawings, material lists, safety plans, and field installation with site crews
    • Coordination of design, material, labour, subcontractors, and change orders

    Qualifications:

    • Post Secondary Diploma in Fire ProtectionEngineering and/or a related field of study with experience in the Fire Protection industry
    • 3-5 years experience with design, installation or sales and Project Management experience in Fire Protection 
    • Demonstrated organizational skills
    • Ability to collaborate and work effectively within a team

    Why Work with Troy?

    Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, employee owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.


  • Quebec City, Quebec | Technical & Services | In the Office |

    Notre succursale de Québec est actuellement à la recherche d'un Compagnon Sceau Rouge / Monteur de Gicleurs expérimenté pour se joindre à son équipe !

    Le candidat retenu installera, vérifiera, inspectera, entretiendra et modifiera les systèmes de protection contre l'incendie par gicleurs, en veillant à ce qu'ils soient conformes aux codes et aux normes, ainsi qu'au contrat du client. (Systèmes de gicleurs sec et humide, CO2, brume d'eau, chimiques secs et humides).

    Tâches

    • Service - Systèmes humides, secs, de pré-action, petites rénovations qui nécessitent des modifications.
    • Dépanner les systèmes qui ne fonctionnent pas correctement. Effectuer les réparations nécessaires
    • Contrats - Installer de nouveaux systèmes à la fois pour les bâtisses existantes et les nouvelles constructions.
    • Coordonner avec les corps de métier sur place, suivre et commander le matériel, suivre les procédures de sécurité et les signaler.
    • Inspection - Inspecter et tester tous les systèmes applicables (pompes à incendie, bornes d'incendie, vannes et dispositifs d'alarme différents).
    • Maintenir ses connaissances des codes et des normes.

    Qualifications

    • Certification en tant que technicien en protection incendie (en particulier, système d'extincteurs automatiques à eau/système Standpoint)
    • Sceau rouge de compagnon monteur de gicleurs de préférence
    • Poste syndiqué
    • Permis de conduire valide avec un bon résumé de conducteur

    Pourquoi travailler avec Troy ?

    Troy Life & Fire Safety Ltd. est l'un des plus grands fournisseurs de systèmes d'alarme incendie, d'extinction d'incendie, de sécurité, d'appel infirmière et de communication au Canada. En tant que paternaire national agréé Edwards, Troy est une entreprise fièrement canadienne, détenue par ses employés, qui compte plus de 1 000 personnes réparties sur 28 sites d'un océan à l'autre. Nous sommes fiers d'avoir une équipe composée de talents de premier plan et d'avoir un plan d'avenir passionnant.


  • Kingston, Ontario | Technical & Services | In the Office |

    Our Kingston, ON branch is looking for an experienced Fire Alarm Service professional to join their team as a Service Group Leader! The Service Group Leader is responsible for providing leadership and assistance to technicians for non-disciplinary matters.

     

    Responsibilities:

    • Verifications, PMA, Troubleshooting and Repair on all types of systems and products.
    • In addition, they will also perform; Mod-Kit, Programming, and Renovations
    • Provide technical support and training for other technicians as required.
    • Support technicians on call
    • Provide technical support to all Fire Alarm Technicians

    Experience & Qualifications

    • CFAA required.
    • Two years of community college in electronics or equivalent related job experience
    • 5+ years' experience as a Fire Alarm Technician equivalent
    • Demonstrated leadership abilities/skills
    • Must have working knowledge of a variety of fire alarm systems
    • Experience with programming and verification on any type of fire alarm system would be an asset
    • Must possess a valid driver's licence as the successful candidate will be provided with a company leased vehicle

     

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005


  • Ottawa, Ontario | Technical | In the Office |

    Are you a self-motivated Design Professional looking for your next career move? Are you looking to join an ever-expanding team in the Life and Fire Safety Industry? Apply to Troy today! Troy Life & Fire Safety Ltd. is excited to announce that we are recruiting for an experienced Intermediate Sprinkler Designer to join our team! In this role you will assist in producing drawings on a variety of buildings including commercial, residential, industrial and healthcare facilities.

    Qualifications:

    • Post-secondary education in Fire Protection Engineering & Technology or equivalent
    • 3-5 years experience in the field of fire protection design, preferably with a Fire Protection Contractor
    • NICET certification and/or have the ability to become certified
    • Working expertise of 3D modelling design software (e.g. Revit) is preferred
    • Autodesk AutoCAD; AutoCAD MEP, Navisworks and Adobe experience is an asset

    Key Responsibilities:

    • Design, listing, and project coordination of Fire Protection Systems
    • Work with a team of fire protection designers, reporting directly to the design team leader
    • Liaise between management, estimating, design, fabrication, installation and project management as a valuable team member resulting in increased profitability
    • Work within Autodesk Revit to recreate fire protection design for 3D modeling
    • Develop finished building models and drawings from general conceptual information and design notes
    • Work with senior drafting and design team to create 3D models
    • Coordinate with BIM construction teams and work within 3D model to create efficient project design and verify clash reports
    • Assist in continuing and maintaining company best practices in coordination with national fire protection design team
    • Verify that all deliverables meet NFPA standards and local ordinance
    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

  • Thunder Bay, Ontario | Technical & Services | In the Office |

    Our Thunder Bay, Ontario branch is currently looking for an experienced Red Seal Journeyperson/Sprinkler Fitter to join their team! The successful candidate will install, verify, inspect, service and modify sprinkler fire protection systems, ensuring compliance to codes and standards and in accordance with customer’s contract. (Wet/Dry Sprinkler Systems, CO2, Water Mist, Wet and Dry Chemical).

    Job Tasks

    • Service – Wet, dry, pre-action systems, small renovations that require modifications. Trouble shoot systems that are not in proper operation. Make applicable repairs
    • Contracts – Install new systems in both retro and new builds. Coordinate with onsite trades, track and order material, follow track and report on safety procedures
    • Inspection – Inspect, test all applicable systems (fire pumps, hydrants, different alarm valves and devices
    • Maintain knowledge of codes and standards

    Qualifications

    • Certification as a Fire Protection Technician (specifically, Sprinkler/Standpipe System)
    • Red Seal Journeyperson Sprinkler Fitter preferred
    • Position is a unionized position
    • Valid drivers license with clean abstract

     

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.


  • Langley, British Columbia | Administration | In the Office |

    Our Langley, BC branch is looking for an enthusiastic Office Administrator to join our team! The ideal candidate will be someone with exceptional interpersonal skills, proven ability to prioritize tasks in a fast-paced environment, and committed to providing the best support possible to ongoing objectives of the company.

    Responsibilities:

    • Provide administrative assistance to the branch Service Managers
    • Complete data management processes; filing and uploading documentation into ERP system
    • Assisting with reports and quotes including distribution and uploading
    • Customer service duties
    • Processing of work orders 
    • Working with client portals to upload invoices and retrieve POs
    • Issue POs to vendors
    • Complete invoicing as required
    • Other administrative tasks as required

    Qualifications:

    • Post-Secondary Education in Business Administration or related field; or 5 years' working experience
    • Ability to multi-task and be a versatile team member
    • Proficient in Microsoft Office Programs (PowerPoint, Word, Excel and Outlook)
    • Experience in ERP Systems and advanced computer ability an asset
    • Industry experience in Fire and Life Safety an asset
    • We are looking for someone with positive interpersonal skills and an ability to work well in a team environment, as well as independently
    • Strong organizational skills are required

    Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Annual Salary: $51,000.00 

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.


  • Kelowna, British Columbia | Technical & Services | In the Office |

    Our Kelowna, BC branch is currently looking for an experienced Red Seal Journeyperson/Sprinkler Fitter to join their team! The successful candidate will install, verify, inspect, service and modify sprinkler fire protection systems, ensuring compliance to codes and standards and in accordance with customer’s contract. (Wet/Dry Sprinkler Systems, CO2, Water Mist, Wet and Dry Chemical).

    Job Tasks

    • Service – Wet, dry, pre-action systems, small renovations that require modifications. Trouble shoot systems that are not in proper operation. Make applicable repairs
    • Contracts – Install new systems in both retro and new builds. Coordinate with onsite trades, track and order material, follow track and report on safety procedures
    • Inspection – Inspect, test all applicable systems (fire pumps, hydrants, different alarm valves and devices
    • Maintain knowledge of codes and standards

    Qualifications

    • ASTT certification as a Fire Protection Technician (specifically, Sprinkler/Standpoint System)
    • Red Seal Journeyperson Sprinkler Fitter, preferred
    • Experience running projects
    • Position is a unionized position.
    • Valid drivers license with clean abstract

  • Montreal, Quebec | Technical & Services | In the Office |

    Notre succursale de Québec est actuellement à la recherche d'un Compagnon Sceau Rouge / Monteur de Gicleurs expérimenté pour se joindre à son équipe !

    Le candidat retenu installera, vérifiera, inspectera, entretiendra et modifiera les systèmes de protection contre l'incendie par gicleurs, en veillant à ce qu'ils soient conformes aux codes et aux normes, ainsi qu'au contrat du client. (Systèmes de gicleurs sec et humide, CO2, brume d'eau, chimiques secs et humides).

    Tâches

    • Service - Systèmes humides, secs, de pré-action, petites rénovations qui nécessitent des modifications.
    • Dépanner les systèmes qui ne fonctionnent pas correctement. Effectuer les réparations nécessaires
    • Contrats - Installer de nouveaux systèmes à la fois pour les bâtisses existantes et les nouvelles constructions.
    • Coordonner avec les corps de métier sur place, suivre et commander le matériel, suivre les procédures de sécurité et les signaler.
    • Inspection - Inspecter et tester tous les systèmes applicables (pompes à incendie, bornes d'incendie, vannes et dispositifs d'alarme différents).
    • Maintenir ses connaissances des codes et des normes.

    Qualifications

    • Certification en tant que technicien en protection incendie (en particulier, système d'extincteurs automatiques à eau/système Standpoint)
    • Sceau rouge de compagnon monteur de gicleurs de préférence
    • Poste syndiqué
    • Permis de conduire valide avec un bon résumé de conducteur

    Pourquoi travailler avec Troy ?

    Troy Life & Fire Safety Ltd. est l'un des plus grands fournisseurs de systèmes d'alarme incendie, d'extinction d'incendie, de sécurité, d'appel infirmière et de communication au Canada. En tant que partenaire national agréé Edwards, Troy est une entreprise fièrement canadienne, détenue par ses employés, qui compte plus de 1 000 personnes réparties sur 28 sites d'un océan à l'autre. Nous sommes fiers d'avoir une équipe composée de talents de premier plan et d'avoir un plan d'avenir passionnant.


  • London, Ontario | Technical & Services | On the Road |

    Our London, Ontario branch is currently looking for an experienced Red Seal Journeyperson/Sprinkler Fitter to join their team! The successful candidate will install, verify, inspect, service and modify sprinkler fire protection systems, ensuring compliance to codes and standards and in accordance with customer’s contract. (Wet/Dry Sprinkler Systems, CO2, Water Mist, Wet and Dry Chemical).

    Job Tasks

    • Service – Wet, dry, pre-action systems, small renovations that require modifications. Trouble shoot systems that are not in proper operation. Make applicable repairs
    • Contracts – Install new systems in both retro and new builds. Coordinate with onsite trades, track and order material, follow track and report on safety procedures
    • Inspection – Inspect, test all applicable systems (fire pumps, hydrants, different alarm valves and devices
    • Maintain knowledge of codes and standards

    Qualifications

    • Certification as a Fire Protection Technician (specifically, Sprinkler/Standpipe System)
    • Red Seal Journeyperson Sprinkler Fitter preferred
    • Position is a unionized position
    • Valid drivers license with clean abstract

     


  • Barrie, Ontario | Technical & Services | On the Road |

    Our Barrie, ON branch is currently looking for an experienced Fire Alarm Service Technician to join their team! As our Fire Alarm Service Representative, you will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required.

    Responsibilities

    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Understand and practice applicable ULC, CSA and Canadian Electrical codes and standards which apply to their area

    Qualifications

    • CFAA Certification is required
    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • Previous training/experience in fire alarm systems (2 years)
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills

     

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.


  • Montreal, Quebec | Sales | In the Office |

    Are you an experienced Sales Representative looking for your next career move? Are you looking to join an ever-expanding team in the Life and Fire Safety Industry? Apply to Troy today! Troy Life & Fire Safety Ltd. is excited to announce that we are recruiting for an experienced Product Sales Representative to join our Montreal, QC team! In this role, the sales representative will be responsible for maintaining and securing orders for the branch. They will provide pricing for products and services as they relate to Fire Alarm, Security, Nursecall Systems as well as 3rd party products for assigned accounts with technical accuracy.

    Nature & Scope

    • Establish contacts with contractors, engineers and suppliers to promote Edwards fire and signalling specifications, and sale of our products and services.
    • Provide product and quotation support to sales representatives and customer service.
    • Assist with quotations and provide support to existing sales personnel.
    • We are looking for a "self-starter" who is comfortable both with cold-calling prospective clients and with working with our existing sales team members
    • Evaluate new product opportunities by introducing them into the marketplace.

    Qualifications

    • 2-year Community College diploma in a related field or equivalent technical experience
    • Exceptional interpersonal skills
    • Field experience in fire alarm systems and/or experience in sales of fire alarm systems is preferred
    • 3-5 years experience in Fire, Security, or Nursecall Product Sales, or Sales Training
    • Knowledge of Edwards fire and signalling products an asset
    • Possess strong computer and organizational skills
    • Must possess a valid Driver's License and a clean driving record.

     

    Troy Life & Fire Safety Ltd. offers an excellent compensation package including a vehicle allowance, a comprehensive benefits program and paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.


  • Kingston, Ontario | Management | In the Office |

    Troy Life & Fire Safety Ltd. is looking for an enthusiastic and dedicated Fire Protection /Sprinkler Service Manager to join our Kingston, ON team. Are you our next employee? As the Sprinkler Service Manager, you will be responsible to manage and develop the company's Sprinkler Service interests while leading our local Sprinkler Service team.

    Responsibilities:

    • Source sprinkler projects and gather all relevant information as required
    • Ensure designs are in accordance with applicable codes and standards
    • Ensure that the service schedule is maintained and followed
    • Provide all required liaison and documentation to finance for timely customer billings and payroll
    • Provide information and suggestions to customers with regards to other products or services provided by our company
    • Prepare budgets with accountability for results
    • Provide technical support, team development, supervision and training to direct reports

    Qualifications:

    • Community College in Fire Protection Engineering (or equivalent) or work experience as a Fire Sprinkler Journeyman
    • Knowledge in most NFPA Codes, in particular NFPA 13, 14, 20, 25, 10, etc. and greater Vancouver AHJ / Municipal permitting Process Requirements 
    • Experience in a Sales/Supervisor/Design role in the Fire Protection Industry preferred
    • Experience in Project Estimation/Management will be considered an asset
    • Management and Supervisory Experience ideal
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional communication skills and organizational skills

  • Langley, British Columbia | Technical | In the Office |

    Are you a self-motivated Design Professional looking for your next career move? Are you looking to join an ever-expanding team in the Life and Fire Safety Industry? Apply to Troy today! Troy Life & Fire Safety Ltd. is excited to announce that we are recruiting for an experienced Intermediate Sprinkler Designer to join our team! In this role you will assist in producing drawings on a variety of buildings including commercial, residential, industrial and healthcare facilities.

    Qualifications:

    • Post-secondary education in Fire Protection Engineering & Technology or equivalent
    • 3-5 years experience in the field of fire protection design, preferably with a Fire Protection Contractor
    • NICET certification and/or have the ability to become certified
    • Working expertise of 3D modelling design software (e.g. Revit) is preferred
    • Autodesk AutoCAD; AutoCAD MEP, Navisworks and Adobe experience is an asset

    Key Responsibilities:

    • Design, listing, and project coordination of Fire Protection Systems
    • Work with a team of fire protection designers, reporting directly to the design team leader
    • Liaise between management, estimating, design, fabrication, installation and project management as a valuable team member resulting in increased profitability
    • Work within Autodesk Revit to recreate fire protection design for 3D modeling
    • Develop finished building models and drawings from general conceptual information and design notes
    • Work with senior drafting and design team to create 3D models
    • Coordinate with BIM construction teams and work within 3D model to create efficient project design and verify clash reports
    • Assist in continuing and maintaining company best practices in coordination with national fire protection design team
    • Verify that all deliverables meet NFPA standards and local ordinance
    Pay Range: $65,000.00 - $70,000.00 annually 
     
    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

  • Mississauga, Ontario | Technical & Services | On the Road |

    Our Mississauga, ON branch is looking for an eager Fire Alarm Technician Helper to join their team! In this role the successful candidate will assist our Certified Fire Alarm Technicians with weekly, monthly, semi-annual and annual inspections as required.

    Responsibilities:

    • Help with service work and repairs on fire alarm systems under the supervision of a CFAA Fire Alarm Technician
    • Other duties as assigned

    Qualifications:

    • Desire to pursue or interest in Fire Alarm Technician work
    • Must be a team player, willing to help others, and able come to work with a positive attitude.
    • Strong communication skills
    • Detail oriented
    • Fire Alarm knowledge an asset
    • Must be able to work Monday to Fridays - hours will vary dependent on the needs of the business

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.


  • Mississauga, Ontario | Technical & Services | In the Office |

    Our Mississauga, Ontario branch is currently looking for an experienced Fire Alarm Service Technician to join their team! As our Fire Alarm Service Representative, you will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required.

    We are offering a $100.00 Interview Incentive!!*

     

    Responsibilities

    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Understand and practice applicable ULC, CSA and Canadian Electrical codes and standards which apply to their area

    Qualifications

    • CFAA Certification is required
    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • Previous training/experience in fire alarm systems (2+ years)
    • Experience in performing fire alarm, extinguisher, and emergency lighting inspections
    • Troubleshooting and service experience considered an asset 
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills

    * All candidates who are invited to an in-person interview will receive the Interview Incentive.  Our recruitment process requires the submission of a resume to hr@troylfs.com.  Select candidates will be contacted to complete a telephone pre-interview screening call.  Candidates who meet our criteria following the pre-screening call, will be invited to an in-person interview.  Those who attend the in-person interview will receive a $100 Interview Incentive!

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.


  • Victoria, British Columbia | Technical | In the Office |

    Are you a self-motivated Design Professional looking for your next career move? Are you looking to join an ever-expanding team in the Life and Fire Safety Industry? Apply to Troy today! Troy Life & Fire Safety Ltd. is excited to announce that we are recruiting for an experienced Intermediate Sprinkler Designer to join our team! In this role you will assist in producing drawings on a variety of buildings including commercial, residential, industrial and healthcare facilities.

    Qualifications:

    • Post-secondary education in Fire Protection Engineering & Technology or equivalent
    • 3-5 years experience in the field of fire protection design, preferably with a Fire Protection Contractor
    • NICET certification and/or have the ability to become certified
    • Working expertise of 3D modelling design software (e.g. Revit) is preferred
    • Autodesk AutoCAD; AutoCAD MEP, Navisworks and Adobe experience is an asset

    Key Responsibilities:

    • Design, listing, and project coordination of Fire Protection Systems
    • Work with a team of fire protection designers, reporting directly to the design team leader
    • Liaise between management, estimating, design, fabrication, installation and project management as a valuable team member resulting in increased profitability
    • Work within Autodesk Revit to recreate fire protection design for 3D modeling
    • Develop finished building models and drawings from general conceptual information and design notes
    • Work with senior drafting and design team to create 3D models
    • Coordinate with BIM construction teams and work within 3D model to create efficient project design and verify clash reports
    • Assist in continuing and maintaining company best practices in coordination with national fire protection design team
    • Verify that all deliverables meet NFPA standards and local ordinance
    Pay Range: $65,000.00 - $70,000.00 annually 
     
    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

  • Kelowna, British Columbia | Technical | In the Office |

    Are you a self-motivated Design Professional looking for your next career move? Are you looking to join an ever-expanding team in the Life and Fire Safety Industry? Apply to Troy today! Troy Life & Fire Safety Ltd. is excited to announce that we are recruiting for an experienced Intermediate Sprinkler Designer to join our team! In this role you will assist in producing drawings on a variety of buildings including commercial, residential, industrial and healthcare facilities.

    Qualifications:

    • Post-secondary education in Fire Protection Engineering & Technology or equivalent
    • 3-5 years experience in the field of fire protection design, preferably with a Fire Protection Contractor
    • NICET certification and/or have the ability to become certified
    • Working expertise of 3D modelling design software (e.g. Revit) is preferred
    • Autodesk AutoCAD; AutoCAD MEP, Navisworks and Adobe experience is an asset

    Key Responsibilities:

    • Design, listing, and project coordination of Fire Protection Systems
    • Work with a team of fire protection designers, reporting directly to the design team leader
    • Liaise between management, estimating, design, fabrication, installation and project management as a valuable team member resulting in increased profitability
    • Work within Autodesk Revit to recreate fire protection design for 3D modeling
    • Develop finished building models and drawings from general conceptual information and design notes
    • Work with senior drafting and design team to create 3D models
    • Coordinate with BIM construction teams and work within 3D model to create efficient project design and verify clash reports
    • Assist in continuing and maintaining company best practices in coordination with national fire protection design team
    • Verify that all deliverables meet NFPA standards and local ordinance
    Pay Range: $65,000.00 - $70,000.00 annually 
     
    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

  • Mississauga, Ontario | Technical & Services | On the Road |

    Our Mississauga, ON branch is currently looking for a Senior Fire Alarm Service Technician to join their team! As our Senior Fire Alarm Service Representative, you will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required.

    Responsibilities

    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met.
    • Perform verifications on fire alarm systems.
    • Complete fire alarm system programming.
    • Complete work orders and report in a timely fashion.
    • On-call for emergency service calls/work.
    • Act as liaison between customer & Troy.
    • Understand and practice applicable ULC, CSA and Canadian Electrical codes and standards which apply to their area.
    • Strong PMA/ITM skills needed.

    Qualifications

    • CFAA Certification is required.
    • Two years of community college in electronics is desired, or previous training/experience in fire alarm systems (5+ years).
    • Factory training in EST3 or EST4 systems considered a strong asset; programming experience required.
    • Proficient in the use of computers.
    • Must possess a valid driver’s license and have a clean driving record.
    • Exceptional customer service skills and organizational skills.

     

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.


  • Calgary, Alberta | Technical & Services | In the Office |

    Troy Life & Fire Safety Ltd. is currently looking for Technician Helper to join our Calgary, AB team! The key responsibility of the Technician Helper is to assist Fire Alarm Technicians with weekly, monthly, semi-annual and annual inspections as required. In this role, you will help with service work and repairs on fire alarm systems under the supervision of a Fire Alarm Technician, and complete other duties as required.

    Qualifications:

    • Desire to pursue or interest in Fire Alarm Technician work
    • Completion/enrollment in CFAA courses considered a strong asset
    • Must be a team player, willing to help others, and able come to work with a positive attitude.
    • Strong communication skills
    • Computer skills required
    • Detail oriented
    • Fire Alarm knowledge an asset but not required

    Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.


  • Moncton, New Brunswick | Technical & Services | In the Office |

    Troy Life & Fire Safety Ltd. / Protection Incendie Troy Ltée. is looking for an experienced Remote Fire Alarm Technician for the Prince Edward Island area.

    Responsibilities:

    • Inspect and verify annually fire alarm systems
    • Ensure compliance of alarm systems in accordance with ULC-S536
    • Conduct appropriate reports based on inspections and modifications to the fire alarm system
    • Propose recommendations based on current standards
    • Be available to answer service calls

    Qualifications:

    • 5 years experience in fire alarm system verification and programming
    • Strong customer service skills
    • Bilingual in French and English considered an asset
    • Possess a valid driver's license
    • Have a good sense of organization and follow health and safety rules
    • Have CFAA certification or be willing to obtain CFAA certification within 1 year of start-date
    • Factory training would be a considerable asset

    What we Offer

    • We offer a competitive remuneration package, including salary (based on experience), retirement savings contribution, benefits, cell phone, and company leased vehicle
    • Troy offers a tuition reimbursement program for technicians to assist with obtaining CFAA certification

  • Montreal, Quebec | Administration | In the Office |

    Nous sommes à la recherche d'un administrateur de bureau pour notre succursale de Montréal! À ce titre, vous apporterez un soutien administratif à l'équipe, notamment en gérant les demandes de renseignements des clients, la gestion des données et la coordination des services.

    Responsabilités:

    • Gerer un volume eleve d’appels
    • Coordination des sevices des techniciens pour les inspections et les travaux reparations avec les clients.
    • Planification des techniciens de service et les soutraitantes pour les appels d’urgence au besoin.
    • Taches du service a la clientele incluant aide aux les demandes renseignements et suivi sur les dossier clients.
    • Gestion au complet des procedures d’entre donnees, archives et telechargement documentation dans systeme ERP.
    • Taper des rapports d'inspection/préparer des documents pour tous les techniciens/inspecteurs
    • Toutes autres taches connexes

     

    Qualifications:

    • Entrée de données rapides at précises
    • Excellente maîtrise de la Suite Office: Word, Excel
    • L'éducation postsecondaire en bureautique, en administration ou toutes autres formations pertinentes
    • Savoir travailler en équipe etde fraçon autonome
    • Excellentes compétences organisationnelles
    • Compétences exceptionnelles de service à la clientele
    • Excellentes compétences en informatique
    • Expérience administrative

     


  • Langley, British Columbia | Sales & Technical | In the Office |

    Troy Life & Fire Safety Ltd. is looking for a Preventive Maintenance Account Manager to join their Langley, BC team!

    Responsibilities:

    • Sell new preventive maintenance agreements on all company products and services.
    • Maintain a repetitive substantial renewal rate with existing customers.
    • Establish relationships with purchasing influences while promoting the company’s services and products.
    • Ensure pricing accuracy of quotations.
    • Investigate and document competitive activity and trends.
    • Develop knowledge of product, codes and standards.
    • Adherence to monthly performance budgets.

    Qualifications:

    • Previous sales experience and/or sales training
    • Must be willing to travel for customer calls
    • Excellent interpersonal skills
    • Knowledge of company products and services would be an asset but willing to train
    • Ability to work independently
    • Computer skills - Microsoft Office Suite
    • Self-starter with evidence of prospecting experience or customer cold calling
    • Must possess a valid driver's license

    Annual Salary: $50,000.00 

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program and company leased vehicle. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.  

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.


  • Barrie, Ontario | Technical | In the Office |

    Are you a self-motivated Design professional looking for your next career move? Are you looking to join an ever-expanding team in the Life and Fire Safety Industry? Apply to Troy today! Troy Life & Fire Safety Ltd. is excited to announce that we are recruiting for a Sprinkler Designer with our Barrie branch! In this role you will assist in producing drawings on a variety of buildings including commercial, residential, industrial and healthcare facilities.

    Qualifications:

    • Post-secondary education in Fire Protection Engineering & Technology or equivalent
    • 1+ years experience in the field of fire protection design.
    • Working expertise of 3D modelling design software (e.g. Revit) is considered an asset
    • Autodesk AutoCAD; AutoCAD MEP, Navisworks, HydraCAD and Adobe experience is an asset

    Key Responsibilities:

    • Design, listing, and project coordination of Fire Protection Systems
    • Work with a team of fire protection designers, reporting directly to the design team leader
    • Liaise between management, estimating, design, fabrication, installation and project management as a valuable team member resulting in increased profitability
    • Work within Autodesk Revit to recreate fire protection design for 3D modeling
    • Develop finished building models and drawings from general conceptual information and design notes
    • Work with senior drafting and design team to create 3D models
    • Coordinate with BIM construction teams and work within 3D model to create efficient project design and verify clash reports
    • Assist in continuing and maintaining company best practices in coordination with national fire protection design team
    • Verify that all deliverables meet NFPA standards and local ordinance

     


  • Mississauga, Ontario | Technical | In the Office |

    Are you a self-motivated Design Professional looking for your next career move? Are you looking to join an ever-expanding team in the Life and Fire Safety Industry? Apply to Troy today! Troy Life & Fire Safety Ltd. is excited to announce that we are recruiting for a Sprinkler Designer to join our team! In this role you will assist in producing drawings on a variety of buildings including commercial, residential, industrial and healthcare facilities.

    Qualifications:

    • Post-secondary education in Fire Protection Engineering & Technology or equivalent
    • 1+ years experience in the field of fire protection design.
    • Working expertise of 3D modelling design software (e.g. Revit) considered an asset
    • Autodesk AutoCAD; AutoCAD MEP, Navisworks, HydraCAD and Adobe experience is an asset

    Key Responsibilities:

    • Design, listing, and project coordination of Fire Protection Systems
    • Work with a team of fire protection designers, reporting directly to the design team leader
    • Liaise between management, estimating, design, fabrication, installation and project management as a valuable team member resulting in increased profitability
    • Work within Autodesk Revit to recreate fire protection design for 3D modeling
    • Develop finished building models and drawings from general conceptual information and design notes
    • Work with senior drafting and design team to create 3D models
    • Coordinate with BIM construction teams and work within 3D model to create efficient project design and verify clash reports
    • Assist in continuing and maintaining company best practices in coordination with national fire protection design team
    • Verify that all deliverables meet NFPA standards and local ordinance

  • Timmins, Ontario | Technical & Services | On the Road |

    Troy Life & Fire Safety Ltd. is looking for a Fire Alarm Technician for the Abitibi-Témiscamingue / Val d'Or region. As our Fire Alarm Service Representative, you will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required.

    Responsabilités:

    • Inspecter et vérifier annuellement les systèmes d'alarme incendie
    • Assurer la conformité des systèmes d'alarme incendie conformément à la norme ULC-S536 et ULC-S537
    • Effectuer des rapports incendies des inspections et des modifications du système d'alarme incendie
    • Noter des recommandations ou lacunes à partir d’inspection incendie basé sur les normes ULC
    • Être disponible pour répondre aux appels de service

    Qualifications:

    • Bon service à la clientèle
    • La capacité de parler et d'écrire en français et en anglais est un atout.
    • Posséder un permis de conduire valide
    • Avoir un bon sens de l'organisation et suivre les règles de santé et de sécurité
    • Avoir une certification CFAA ou être prêt à obtenir la certification CFAA dans les 2 ans suivant la date de début
    • De l'experience en programmation de panneau serait un atout considérable *

    Ce que nous offrons

    Nous offrons une rémunération compétitive, y compris le salaire (basé sur l'expérience), la contribution à l'épargne-retraite, les avantages, le téléphone cellulaire et le véhicule.

    Troy offre un programme de remboursement des frais de scolarité pour les techniciens afin d'obtenir la certification CFAA

     

    ********************************************************

    Duties:

    • The successful candidate will ensure that the highest standards of system reliability and customer satisfaction are met
    • Inspect and verify annually fire alarm systems
    • Ensure compliance of alarm systems in accordance with ULC codes and standards of Quebec
    • Conduct appropriate reports based on inspections and modifications to the fire alarm system
    • Propose recommendations based on current standards
    • Be willing and bale to be available participate in on-call rotation; answer emergency service calls as needed

    Criteria:

    • Post-Secondary Education in Fire Protection Engineering, Electronics, or equivalent
    • CFAA Certification preferred or ability to obtain certification within 1 year of employment 
    • Langue: Français (Obligatoire)

    What We Offer

    • We offer a competitive remuneration package, including salary (based on experience), retirement savings contribution, benefits, cell phone, and vehicle
    • Troy Life & Fire Safety Ltd. offers a tuition reimbursement program for technicians to assist with obtaining CFAA certification

  • Victoria, British Columbia | Technical & Services | In the Office |

    Our team is currently looking for a Preventive Maintenance Technician (I) to join their Victoria, British Columbia team. In this role, the successful candidate will be accountable for performing limited types of service work and will be required to assist on major projects, under the supervision and assistance from a Troy Certified Service Technician.

    ACCOUNTABILITY OBJECTIVE:

    This position is accountable for testing and inspection functions as well as the replacement of devices and bulbs and while performing the Preventive Maintenance Agreement (PMA). Trouble shoot ground faults and minor wiring issues on previously installed systems for the purpose of preventative maintenance.  In addition, the position will be required to assist in projects under the supervision of a CET or PMT II. Rotation in assisting in projects will be by seniority.

    For further clarification, a PMT can do inspection of all systems, emergency and exit lighting, extinguisher and monitoring systems, fix alarm batteries and replace fire alarm modules, including C.P.U. based panels, input and output modules only, but excluding programming and verifications.  This applies while a PMT is on site doing PMA’s, and in addition, the PMT may be required to return to repair PMA deficiencies.

     

    NATURE AND SCOPE:

    • Perform, with minimum supervision, PMA, repairs as within the scope of the Accountability Objective, and related duties as directed.
    • Perform repairs necessary to complete PMA except as excluded in Accountability Objectives.
    • Perform other areas of work as required, i.e. emergency lighting, extinguishers, etc.
    • Assist in other areas as assigned.
    • Prepare and submit timely accurate and neat reports showing all pertinent information which completely documents the work performed.
    • Analyze and report to supervisor, any problems that occur while performing duties.
    • Ensure the most productive use of time by regularly communicating with their service coordinator when a job is completed.
    • Responsible for independently developing knowledge of Company products by reading and understanding service and/or technical bulletins or other material provided and developing technical knowledge which, at time, will be provided through instructor lead training.
    • Maintain and update all related drawings, schematics, and service bulletins issued.
    • Maintain a constantly up-to-date, neat and orderly parts inventory in service vehicle.
    • Strive to maintain the highest level of customer satisfaction as well as suggesting to the customer whenever offered the opportunity, other products and services provided by the company.
    • Submit to the Company (i.e. local branch office supervisor and/or salesperson) any suggestions that might assist in increasing productivity and/or quality of work, or permit possible product modifications or redesigns.
    • Be responsible for adhering to scheduled maintenance and safe operation of the Company vehicle as well as maintaining the interior and exterior of the Company vehicle in a clean and tidy condition.
    • Acting accordingly in a safe and responsible manner and follow established safe working procedures and report all unsafe acts, hazards and/or accidents to the appropriate persons.
    • Maintain Company equipment and tools in good working order.

     

     QUALIFICATIONS/REQUIREMENTS:

    • High School Diploma
    • Two (2) year community college graduate in electronics, and/or equivalent work experience
    • Good communication skills
    • Good computer skills

    Hourly range: $28.39-32.76

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.


  • Mississauga, Ontario | Administration | In the Office |

    Our Mississauga, ON branch is looking for an enthusiastic Service Coordinator/Scheduler to join their team! The successful candidate will report to the Fire Protection Manager and assist with all administrative tasks associated with the day-to-day operation of the branch.

     

    Nature & Scope

    • Coordination of inspections, repairs, and renovations while ensuring accuracy and efficiency in schedules of field staff will be the main focus.
    • Processing and tracking work orders and associated invoices
    • Processing and tracking local purchases, and ensuring associated documentation are forwarded to the appropriate personnel
    • Responsible for keeping branch records for expenses and updating them accordingly
    • Review all employee information for personnel and ensure accurate and timely reports are forwarded to Head Office
    • Strive to maintain the highest level of customer satisfaction
    • Process all documents with accuracy and efficiency

    Qualifications

    • Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
    • Strong organizational skills and ability to multi-task in a fast-paced environment.
    • Coordination/Scheduling experience an asset
    • 2 year diploma in business/office administration or equivalent work experience preferred
    • 3-5 years of experience preferred

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.


  • Sudbury, Ontario | Technical & Services | On the Road |

    Our Sudbury, Ontario branch is currently looking for an experienced Fire Alarm Service Technician to join their team! As our Fire Alarm Service Representative, you will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required.

    Responsibilities

    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Understand and practice applicable ULC, CSA and Canadian Electrical codes and standards which apply to their area
    • Strong PMA/ITM skills needed

    Qualifications

    • CFAA Certification is required
    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • Previous training/experience in fire alarm systems (3+ years)
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills

     

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program with paid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.


  • Owen Sound, Ontario | Administration | In the Office |

    We are hiring a part-time Office Administrator to support our Fire Division with our Owen Sound branch. In this role, the successful candidate will assist with coordinating/scheduling fire division inspections, repairs, and renovations for our field staff.

    Responsibilities:

    • Assist with coordinating/scheduling fire division inspections, repairs, and renovations
    • Processing and tracking work orders and associated invoices
    • Review staff expense claims and submit them to head office
    • Manage branch expense records
    • Review all employee information for personnel and ensure accurate and timely reports are forwarded to Head Office
    • Inventory management
    • Assist in preparation of quotes and proposals
    • Other administrative duties as required

    Qualifications

    • Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
    • Strong organizational skills and ability to multi-task in a fast-paced environment.
    • Coordination/Scheduling experience an asset
    • Professional communication in all forms of correspondence (verbal and written)
    • 2-year diploma in business/office administration or equivalent work experience preferred
    • 3-5 years of experience preferred

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.


  • Moncton, New Brunswick | Technical | On the Road |

    Our Moncton, NB branch is looking for a Junior Technician to join their team! This Junior Technician would be working out of the Fredericton, NB area. We are recruiting entry level fire and life safety professionals who are looking for the opportunity to advance their career! The Junior Fire Alarm Technician position is to provide a training environment for the development of technicians as they work toward attaining their full CFAA certification.

    Nature & Scope·

    • Take direction from the on-site Fire Alarm Service Representative, supervisors, coordinators, and/or support staff as defined by company policy
    • Perform duties of maintenance and inspections on fire alarm, fire extinguisher and emergency lighting systems where qualified to do so.
    • Ensure that the highest standard of system reliability and client satisfaction are met.
    • Complete work orders and report in a timely fashion
    • Be responsible for learning and understanding applicable ULC Standards, Building Codes, Fire Codes, CSA, Canadian Electrical Code and other codes & standards which apply to their local areas.

    Qualifications

    • High School Diploma, G.E.D or equivalent working experience required.
    • Registered in or have completed the CFAA Fire Alarm Technician courses.
    • Two years of community college in electronics is desired, or enrolled in community college in an electronics program
    • Proficiency in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills
    • Excellent communication skills – both oral and written
    • Organizational skills
    • Must demonstrate neat and accurate report writing
    • Bilingual in French and English would be considered an asset

     

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.


  • Kingston, Ontario | Technical & Services | On the Road |

    Troy Life & Fire Safety is currently looking for an experienced Certified Service Technologist/Fire Alarm Technician to join our Kingston, ON Branch.

    NATURE AND SCOPE:

     

    • Verifications, PMA, Troubleshooting and Repair on all types of systems and products
    • In addition, they will also perform Mod-Kit, Programming, and Renovations and provide technical support and training for other technicians as required.
    • All work described in lower classifications.
    • Perform on-call duties.
    • Perform all duties as outlined in the job description for Service Representative and Inspection & Maintenance Representative
    • Meet all accountability objective and perform all duties as outlined in the collective agreement

     

    QUALIFICATIONS/REQUIREMENTS:

     

    • CFAA Certification
    • Two-years electronics or equivalent academic and/or work experience
    • Good communication skills
    • Good computer skills

     

    **Please Note: Candidates may be hired into a Service Representative or an Inspection & Maintenance Representative position based on applications received and candidate qualifications**

     

    NOTE:

     

    Qualified employees in all classifications may be required to:

     

    • Inspect emergency lighting and related products or services offered to the customer.
    • Perform inspections of fire extinguisher, re-rack fire hoses, emergency light, renovations and related products or services offered to the customer. Arrange preventative maintenance repairs with customers, purchase equipment and parts as required, test and repair extinguishers as required.  Assist sales staff.
    • Perform bench repairs, provide technical support, responsible for shipping and receiving.

     


  • Grimsby, Ontario | Administration | In the Office |

    Our Grimsby Branch is looking for a Warehouse Administrator to join their team! In this role the successful candidate will be responsible for the full-cycle inventory management of materials and shop tools within the branch.

    Ideal Qualifications:

    • Experience in inventory management processes
    • Picking and shipping experience
    • Experience with purchase orders and related processes
    • Experience working in a shop and/or warehouse setting an asset
    • Proficient computer skills and experience in computerized inventory systems
    • Previous experience in sprinkler or plumbing industries considered an asset
    • Valid driver’s license required

    Key Responsibilities:

    • Physical material handling including movement of skids using pallet jack etc.
    • Calibration of testing equipment
    • Small tool repairs as needed
    • General maintenance of shop and vehicles
    • Purchase ordering of specialty materials
    • Shipping and receiving processes
    • Completing monthly safety checks of shop
    • Delivery and pickup of material to and from job sites
    • Other duties as required

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

     


  • Winnipeg, Manitoba | Technical & Services | In the Office |

    Our Winnipeg, MB branch is currently looking for an experienced Fire Alarm Service Technician to join their team! As our Fire Alarm Service Representative, you will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required.

    Responsibilities

    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Understand and practice applicable ULC, CSA and Canadian Electrical codes and standards which apply to their area

    Qualifications

    • CFAA Certification required
    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • 3-5 years previous training/experience in fire alarm systems
    • Experience programming alarm systems (Edwards programming preferred)
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills

     

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Manatobians Act.


  • Edmonton, Alberta | Administration | In the Office |

    Our Edmonton team is looking for an enthusiastic Inside Sales/Project Administrator who will support our Edmonton sales workload and administration. The ideal candidate will be someone with proficient communication skills, proven ability to prioritize tasks in a fast-paced environment and committed to providing the best support possible to ongoing objectives of the company. In this role you will also be responsible to perform a variety of administrative duties as required.

    Responsibilities:

    • Complete data management processes; filing and uploading documentation into ERP system
    • Assisting with invoicing and billing
    • Assisting with reports and quotes including distribution and uploading
    • Customer service duties
    • Material ordering and receiving
    • Issue Purchase Orders
    • Schedule project construction workers, equipment and material
    • Project and Service Coordination in a mechanical environment
    • Other administrative tasks as required

    Qualifications:

    • Post-Secondary Education in Business Administration or related field; or 2 years' working experience
    • Ability to multi-task and be a versatile team member
    • Proficient in Microsoft Office Programs (PowerPoint, Word, Excel and Outlook)
    • Experience in ERP Systems and advanced computer ability an asset
    • Industry experience in Fire and Life Safety an asset
    • Knowledge of Fire Protection industry or NFPA codes an asset
    • Inventory handling and purchasing experience would be considered an asset 

    Why Work with Troy?

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.


  • Windsor, Ontario | Technical & Services | In the Office |

    Our Windsor, Ontario branch is currently looking for an experienced Fire Alarm Service Technician to join their team! As our Fire Alarm Service Representative, you will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required.

    Responsibilities

    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Understand and practice applicable ULC, CSA and Canadian Electrical codes and standards which apply to their area
    • Strong PMA/ITM skills needed

    Qualifications

    • CFAA Certification is required
    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • Previous training/experience in fire alarm systems (3+ years)
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.


  • Owen Sound, Ontario | Administration | In the Office |

    Our Owen Sound branch is looking for an enthusiastic Contract Administrator & Branch Support to join our team! The successful candidate will assist with the administration of sprinkler projects and service branch requirements on a national basis.

    Responsibilities

    • Produce RFP's & pre-qualification documents for field sales representatives
    • Responsible for the maintenance of sprinkler customer compliance sites
    • Support the sprinkler operations and estimation team nationally
    • Assist with standardizing, improving, and automating all Contract Administration functions.
    • Other administrative duties as required

    Minimum Qualifications

    • Post secondary education in business administration (or equivalent) or related work experience
    • Previous experience using an ERP system
    • 1 + years of administrative experience
    • Construction based operations knowledge would be an asset
    • The preferred candidate must have excellent MS Office application capabilities 

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005


  • Winnipeg, Manitoba | Sales & Technical | In the Office |

    Our Winnipeg, MB branch is currently looking for an experienced Estimator to join their team. In this role, the successful candidate will be responsible for Estimating, as well as Project Management of Renovations and small contract projects.

    Responsibilities:

    • Preparing quotes for building owners, contractors, and tenders opportunities
    • Completing pre-qualification documents, reviewing drawings/specifications, developing Proposals, Securing purchase orders/contracts;
    • Conducting site visits and liaising effectively with consultants, engineers, general contractors, site supervisors, and other trades; and
    • Coordinating the preparation of drawings, material lists, safety plans, and field installation with site crews
    • Coordination of design, material, labour, subcontractors, and change orders

    Qualifications:

    • Post Secondary Diploma in Fire ProtectionEngineering and/or a related field of study with experience in the Fire Protection industry
    • 3-5 years experience with design, installation or sales and Project Management experience in Fire Protection
    • Demonstrated organizational skills
    • Ability to collaborate and work effectively within a team


    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle, and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with Accessibility for Manitobans Act (AMA).


  • Ottawa, Ontario | Technical & Services | In the Office |

    Our Ottawa branch is currently looking for an experienced Estimator to join their team. In this role, the successful candidate will be responsible for the estimation and project management support for Sprinkler contract projects in the Ottawa area.

    Responsibilities:

    • Preparing quotes for building owners, contractors, and tenders opportunities
    • Completing pre-qualification documents, reviewing drawings/specifications, developing proposals, and securing purchase orders/contracts
    • Conducting site visits and liaising effectively with consultants, engineers, general contractors, site supervisors, and other trades
    • Coordinating the preparation of drawings, material lists, safety plans, and field installation with site crews
    • Coordination of design, material, labour, subcontractors, and change orders
    • Effectively manage projects to successful and profitable completion
    • May also support Kingston, ON branch support for Sprinkler contract projects and some service-related estimation. 

    Qualifications:

    • Post Secondary Diploma from Seneca in Fire Protection Engineering, or related field of study
    • 3+ years experience in design, installation, sales, or project management in the fire protection industry 
    • Demonstrated organizational skills
    • Ability to collaborate and work effectively within a team

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle, and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.


  • Langley, British Columbia | Technical & Services | On the Road |

    Troy Life & Fire Safety Ltd. is currently looking for Technician Helper to join our Langley, BC team! The key responsibility of the Technician Helper is to assist Fire Alarm Technicians with weekly, monthly, semi-annual and annual inspections as required. In this role, you will help with service work and repairs on fire alarm systems under the supervision of a Fire Alarm Technician, and complete other duties as required.

    Qualifications:

    • Desire to pursue or interest in Fire Alarm Technician work
    • Must be a team player, willing to help others, and able come to work with a positive attitude.
    • Strong communication skills
    • Computer skills required
    • Detail oriented
    • Fire Alarm knowledge an asset but not required
    • Opportunity for full-time hours!

    Hourly rate: $21.84

    Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.


  • Edmonton, Alberta | Technical & Services | In the Office |

    Our Edmonton, AB branch is looking for a Fire Alarm Technician to join their team! The fire alarm service representative will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required.

    Responsibilities

    • Take direction from supervisors, coordinators, and/or support staff as defined by company policy
    • Be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required
    • Ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Understand and practice applicable ULC, CSA and Canadian Electrical codes and standards which apply to their area

    Qualifications

    • Two years of community college in electronics is desired
    • Minimum of 2 years' of previous training/experience as a fire alarm technician
    • Proficiency in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • CFAA certification is a requirement
    • Exceptional customer service skills
    • Organizational skills
    • Neat and accurate report writing

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.


  • Langley, British Columbia | Technical & Services | In the Office |

    This position is accountable for inspection, repair, installation, verification, modification, and troubleshooting life safety systems for customers on behalf of the Company. Employees who are electricians may perform work that would normally be sub-contracted to an electrician provided they are not expected to do work for which they cannot obtain a permit.

    We are offering a $100.00 Interview Incentive!!*

    The Troy Certified Service Technician (TCST) must be able to provide training to Preventive Maintenance Technicians (PMT and PMTII) as required.

    NATURE AND SCOPE:

    • Perform system verifications on all size projects
    • Perform inspections and troubleshooting on all life safety systems
    • Perform and assist in the preparation of system modifications
    • Keep current through Company training with all applicable legislated codes and standards

    QUALIFICATIONS/REQUIREMENTS:

    • High School Diploma
    • Two (2) year community college graduate in electronics, and/or journey level electrician, and/or four (4) years equivalent work experience
    • Good communication skills
    • Good computer skills
    • Factory trained in Programming in Simplex 4100 and/or EST3 is required

    Hourly range: $39.32-43.68

    Applicants who do not meet the above listed qualification requirements may be considered based on their level of experience and knowledge for a related technician position.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    * All candidates who are invited to an in-person interview will receive the Interview Incentive.  Our recruitment process requires the submission of a resume to hr@troylfs.com.  Select candidates will be contacted to complete a telephone pre-interview screening call.  Candidates who meet our criteria following the pre-screening call, will be invited to an in-person interview.  Those who attend the in-person interview will receive a $100 Interview Incentive!

Technician Helper

Location: Langley, British Columbia
Type: On the Road

Troy Life & Fire Safety Ltd. is currently looking for Technician Helper to join our Langley, BC team! The key responsibility of the Technician Helper is to assist Fire Alarm Technicians with weekly, monthly, semi-annual and annual inspections as required. In this role, you will help with service work and repairs on fire alarm systems under the supervision of a Fire Alarm Technician, and complete other duties as required.

Qualifications:

  • Desire to pursue or interest in Fire Alarm Technician work
  • Must be a team player, willing to help others, and able come to work with a positive attitude.
  • Strong communication skills
  • Computer skills required
  • Detail oriented
  • Fire Alarm knowledge an asset but not required
  • Opportunity for full-time hours!

Hourly rate: $21.84

Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

**Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.