Careers

Proudly Canadian, Troy is one of the country's largest third-party suppliers of life & fire safety systems and services. We are an entrepreneurial company with locations coast-to-coast and a legacy of success. We invite you to be part of our team of industry-leading talent with an exciting plan for the future.

Open Positions

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  • Victoria, British Columbia | Administration | In the Office | Wednesday, April 16, 2025

    We are hiring for a Marine and Special Suppression Manager serving Western Canada from our Victoria, BC branch. The successful candidate will be responsible for sales, technical support, specialized training and coordination of marine / special hazard service jobs and personnel.

    Responsibilities:

    • Responsible for the sales of marine and special hazard fire systems service including testing, inspections, deficiencies, maintenance, and installations.
    • Act as the primary customer service liaison with local clients, authorities and class societies.
    • Technical resource for service technicians including training and assistance with coordination.
    • Perform basic design and estimating procedures for marine based fire suppression and fire detection systems.
    • Oversee day to day operations of marine or special hazards field work and projects.
    • Review and issue of systems reports.
    • Assist in continuing and maintaining company best practices in coordination with national fire suppression design team, quality management, service division and marine group.

    Qualifications:

    • Post-secondary education in Fire Protection Engineering & Technology or equivalent.
    • Familiarity with standard OEM distributor agreements, portal access and functionality.
    • Working knowledge of marine fire suppression and detection systems.
    • High level communication skills for interaction with multiple offices, technicians, clients and authorities.
    • Minimum of 2 – 5 years experience related to fire protection sales, design or purchasing with a focus on special hazard fire suppression systems including, but not limited to clean agent/inert gas, CO2, water mist, foam, and wet/dry chemical systems.
    • Technical understanding of fire suppression system components - OEM certification or the ability to obtain certification for the design of special hazard suppression and detection systems is an asset.
    • Understanding of technician scheduling and system report review.
    • Expertise with regard to compressed gas cylinders and their functional maintenance.

    Salary Range: $90,000 - $95,000 annually

    Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee-owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

     

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Owen Sound, Ontario | Technical & Services | On the Road | Tuesday, April 15, 2025

    Our Owen Sound, ON team is looking for an enthusiastic entry level candidate who is looking to develop themselves further in the fire and life safety industry! The Junior Fire Alarm Technician position is to provide a training environment for the development of technicians as they work toward attaining their full CFAA certification.

    Nature & Scope

    • Take direction from the on-site Fire Alarm Service Representative, supervisors, coordinators, and/or support staff as defined by company policies
    • Perform duties of maintenance and inspections on fire alarm, fire extinguisher and emergency lighting systems where qualified to do so.
    • Ensure that the highest standard of system reliability and client satisfaction are met.
    • Complete work orders and report in a timely fashion
    • Be responsible for learning and understanding applicable ULC Standards, Building Codes, Fire Codes, CSA, Canadian Electrical Code and other codes & standards which apply to their local areas.
    • Provide onsite assistance to certified fire alarm technicians as required
    • Other duties as assigned

    Qualifications

    • High School Diploma, G.E.D or equivalent working experience required.
    • Must be registered in or have completed the CFAA Fire Alarm Technician courses.
    • Two years of community college in electronics is desired, or enrolled in community college in an electronics program
    • Proficiency in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills
    • Excellent communication skills – both oral and written.
    • Organizational skills
    • Must demonstrate neat and accurate report writing

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    Apply View on separate page

  • Mississauga, Ontario | Sales & Technical | In the Office | Monday, April 14, 2025

    Our Mississauga, ON branch is currently looking for an experienced Estimator to join their team. In this role, the successful candidate will be responsible for the estimation and project management of large contract work.

    Responsibilities:
    • Preparing quotes for building owners, contractors, and tenders opportunities
    • Completing pre-qualification documents, reviewing drawings/specifications, developing proposals, and securing purchase orders/contracts
    • Conducting site visits and liaising effectively with consultants, engineers, general contractors, site supervisors, and other trades
    • Coordinating the preparation of drawings, material lists, safety plans, and field installation with site crews
    • Coordination of design, material, labour, subcontractors, and change orders
    • Effectively manage projects to successful and profitable completion
    • Other related duties as assigned

    Qualifications:

    • Post Secondary Diploma from Seneca in Fire Protection Engineering, or related field of study
    • 427A Sprinkler Fitter Certificate ideal 
    • 3+ years experience in design, installation, sales, or project management in the fire protection industry
    • Demonstrated organizational skills
    • Ability to collaborate and work effectively within a team

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005

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  • Cambridge, Ontario | Administration | In the Office | Monday, April 14, 2025

    Troy Life & Fire Safety Ltd. is currently looking to hire a National Account Coordinator to join their Cambridge, Ontario branch! As the National Accounts Coordinator, the successful candidate will be responsible for providing on-going customer account support.

    Responsibilities:

    • Assist in new account set-ups and roll out
    • Provide on-going customer account support and monitors general account activities from invoicing to service calls to issue tracking
    • Be responsible for day to day activities of preventive maintenance business across multiple service offices and customer portfolios nationally
    • Establish, develop and maintain business relationships with internal and external customers
    • Stay on top of daily communication with internal/external customers via phone and email
    • Participate in analyzing accounts in order to develop more streamlined operational procedures
    • Process and verify the accuracy of orders/contracts from customers utilizing the organization’s internal technology system(s) and customer’s service agreements
    • Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files
    • Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole
    • Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities
    • Support, identify and manages customer expectations
    • Complete investigation and follow through of any customer challenges with appropriate departments/personnel
    • Perform various administrative duties as required

    Qualifications:

    • Bilingual in French and English would be an asset
    • Minimum 3 years customer service experience
    • Post-secondary education in Business Administration or a related field preferred
    • Ability to multi-task and work independently
    • Effective communicator with efficient organizational skills
    • Experience with managing customer accounts in a complex environment 
    • Knowledge of Microsoft Office (PowerPoint, Word, Excel and Outlook) & GP would be an asset
    • Highly motivated and proactive

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, and a comprehensive benefits program and apid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Mississauga, Ontario | Technical & Services | On the Road | Friday, April 11, 2025

    Our Mississauga, ON branch is looking for an experienced Fire Alarm Technician to join our team! The successful candidate will have their CFAA Certification with a minimum of 3 years' experience in a Fire Alarm Technician position.

    Responsibilities

    • The fire alarm service representative will be required to assist with duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required
    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Other duties as assigned

    Qualifications

    • CFAA Certification required
    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • 3+ years previous training/experience in fire alarm service
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills

    What we offer:

    • Competitive salaries
    • Paid time off
    • Growth and training opportunities
    • RRSP matching
    • Company vehicle and cell phone
    • Incentive plans
    • Comprehensive benefits package including dental and health coverage, Health Care Spending Account, life insurance and much more!

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

     
    Apply View on separate page

  • Quebec City, Quebec | Technical & Services | On the Road | Friday, April 11, 2025

    En tant que représentant du service d'alarme incendie, vous devrez effectuer des tâches d'entretien, d'inspection et de réparation des systèmes d'alarme incendie, des extincteurs, des systèmes d'éclairage d'urgence et d'autres systèmes de sécurité des personnes, selon les besoins.

    Responsabilités:

    • Inspecter et vérifier anuellement les systèmes d'alarme incendie
    • Assurer la conformité des systèmes d'alarme incendie conformément à la norme ULC-S536 et ULC-S537
    • Effectuer des rapports incendies des inspections et des modifications du système d'alarme incendie
    • Noter des recommandations ou lacunes à partir d’inspection incendie basé sur les normes ULC
    • Être disponible pour répondre aux appels de service

    Critère de l’employé recherché:

    • Bon service à la clientèle
    • La capacité de parler et d'écrire en français
    • Posséder un permis de conduire valide
    • Avoir un bon sens de l'organisation et suivre les règles de santé et de sécurité
    • Avoir une certification CFAA ou être prêt à obtenir la certification CFAA dans l'année suivant la date de début
    • La formation en usine serait un atout considérable 

    Ce que nous offrons

    • Nous offrons un salaire compétitif, y compris le salaire (basé sur l'expérience), la contribution à l'épargne-retraite, les avantages, le téléphone cellulaire et le véhicule.
    • Troy offre un programme de remboursement des frais de scolarité pour les techniciens afin d'obtenir l'obtention de la certification CFAA
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  • Sudbury, Ontario | Administration | In the Office | Friday, April 11, 2025

    Our Sudbury, ON team is looking for an experienced Service Coordinator to join their team! The successful candidate will be responsible for assisting the Fire Detection Manager in all administrative tasks associated with the day-today operation of the branch.

    Nature & Scope

    • Coordinating with accuracy and efficiency the schedules of our field technicians to complete, inspections, repairs, and renovations.
    • Processing and tracking work orders and associated invoices
    • Processing and tracking local purchases, and ensuring associated documentation are forwarded to the appropriate personnel.
    • Responsible for keeping branch records for expenses and updating them accordingly.
    • Review all employee information for personnel and ensure accurate and timely reports are forwarded to Head Office.
    • Strive to maintain the highest level of customer satisfaction.
    • Process all documents with accuracy and efficiency.
    • Other administrative duties as required. 

    Qualifications

    • Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
    • Strong organizational skills and ability to multi-task in a fast-paced environment.
    • Coordination/Scheduling experience considered a strong asset
    • 2-year diploma in Business/Office Administration or equivalent work experience preferred.
    • 3+ years of experience preferred.
    • Bilingual in French & English considered an asset. 

    Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both!

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only those candidates selected to proceed in the next step of our application process will be contacted.**

     

    Apply View on separate page

  • Cambridge, Ontario | Administration | In the Office | Thursday, April 10, 2025

    Our Cambridge branch is looking for an enthusiastic Office Administrator to join our team! The ideal candidate will be someone with proficient communication skills, strong typing skills, proven ability to prioritize tasks in a fast-paced environment and committed to providing the best support possible to ongoing objectives of the company.

    Responsibilities

    • Provide administrative support to the Fire side of the business
    • Complete data management processes; filing and uploading documentation into ERP system
    • Assisting with reports, invoicing, inventory transactions and quotes including distribution and uploading
    • Customer service duties, including reception duties on a back-up basis
    • Accounts payable processing and other administrative tasks as required

    Qualifications:

    • Strong typing skills with excellent attention to detail
    • Post-Secondary Education in Business Administration or related field; or 3-5 years' working experience in office administration
    • Ability to multi-task and be a versatile team member
    • Proficient in Microsoft Office Programs (PowerPoint, Word, Excel and Outlook)
    • Experience in ERP/Data Management/HRIS Systems and advanced computer ability considered a strong asset
    • Industry experience in Fire and Life Safety considered and asset but not required
    • Strong organizational skills are required
    • We are looking for someone with positive interpersonal skills and an ability to work well in a team environment, as well as independently

    Why Work With Troy?

    Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. P As an Edwards Authorized National Partner, Troy is a proudly Canadian and an employee-owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

    Troy offers an excellent compensation package including a comprehensive benefits program and paid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • London, Ontario | Sales | In the Office | Wednesday, April 2, 2025

    Troy Life & Fire Safety Ltd. is excited to announce that we are recruiting for an experienced Product Sales Representative to join our London, ON team! The successful candidate will be responsible for maintaining and securing orders for the branch. They will provide pricing for products and services as they relate to Fire Alarm, Security, Nurse call Systems as well as 3rd party products for assigned accounts with technical accuracy.

    Job Description

    • Establish contacts with contractors, engineers and suppliers to promote Edwards fire and signalling specifications, and sale of our products and services.
    • Provide product and quotation support to sales representatives and customer service.
    • Assist with quotations and provide support to existing sales personnel.
    • We are looking for a "self-starter" who is comfortable both with cold-calling prospective clients and with working with our existing sales team members
    • Evaluate new product opportunities by introducing them into the marketplace.

    Qualification

    • 2-year Community College diploma in a related field or equivalent technical experience
    • Exceptional interpersonal skills
    • 2 years experience in the Fire Alarm industry
    • Field experience in fire alarm systems and/or experience in sales of fire alarm systems is preferred
    • 3-5 years experience in Fire, Security, or Nursecall Product Sales, or Sales Training
    • Knowledge of Edwards fire and signalling products an asset
    • Possess strong communication, organizational and time management skills
    • Must possess a valid Driver's License and a clean driving record.

    Troy Life & Fire Safety Ltd. offers a competitive compensation package and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • London, Ontario | Technical & Services | In the Office | Wednesday, April 2, 2025

    Our London, ON branch is looking for an eager student to join us for the summer months as a Fire Alarm Technician Helper to assist our Fire Alarm Technicians with weekly, monthly, semi-annual and annual inspections as required.

    Responsibilities:

    • Help with service work and repairs on fire alarm systems under the supervision of a CFAA Fire Alarm Technician
    • Other duties as assigned

    Qualifications:

    • Desire to pursue or interest in Fire Alarm Technician work; enrollment in CFAA courses considered a strong asset
    • Must be a team player, willing to help others, and able come to work with a positive attitude.
    • Strong communication skills
    • Detail oriented
    • Must be able to work Monday to Fridays - hours will vary dependent on the needs of the business
    • Ideal candidate will have a valid driver's license

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

     
    Apply View on separate page

  • Windsor, Ontario | Sales | In the Office | Wednesday, April 2, 2025

    Troy Life & Fire Safety Ltd. is excited to announce that we are recruiting for an experienced Product Sales Representative to join our Windsor, ON team! The successful candidate will be responsible for maintaining and securing orders for the branch. They will provide pricing for products and services as they relate to Fire Alarm, Security, Nurse call Systems as well as 3rd party products for assigned accounts with technical accuracy.

    Job Description

    • Establish contacts with contractors, engineers and suppliers to promote Edwards fire and signalling specifications, and sale of our products and services.
    • Provide product and quotation support to sales representatives and customer service.
    • Assist with quotations and provide support to existing sales personnel.
    • We are looking for a "self-starter" who is comfortable both with cold-calling prospective clients and with working with our existing sales team members
    • Evaluate new product opportunities by introducing them into the marketplace.

    Qualification

    • 2-year Community College diploma in a related field or equivalent technical experience
    • Exceptional interpersonal skills
    • 2 years experience in the Fire Alarm industry
    • Field experience in fire alarm systems and/or experience in sales of fire alarm systems is preferred
    • 3-5 years experience in Fire, Security, or Nursecall Product Sales, or Sales Training
    • Knowledge of Edwards fire and signalling products an asset
    • Possess strong communication, organizational and time management skills
    • Must possess a valid Driver's License and a clean driving record.

    Troy Life & Fire Safety Ltd. offers a competitive compensation package and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Winnipeg, Manitoba | Administration | In the Office | Wednesday, April 2, 2025

    Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future. We are hiring a Service Coordinator/Scheduler to join our team!

    Nature & Scope

    • Prime objective is to assist the Supervisor in all administrative tasks associated with the day-to-day operation of the branch. Coordination of inspections, repairs, and renovations while ensuring accuracy and efficiency in schedules of field staff will be the main focus.
    • Processing and tracking work orders and associated invoices
    • Processing and tracking local purchases, and ensuring associated documentation are forwarded to the appropriate personnel
    • Responsible for keeping branch records for expenses and updating them accordingly
    • Review all employee information for personnel and ensure accurate and timely reports are forwarded to Head Office
    • Strive to maintain the highest level of customer satisfaction
    • Process all documents with accuracy and efficiency

    Qualifications

    • Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
    • Strong organizational skills and ability to multi-task in a fast-paced environment.
    • Coordination/Scheduling experience an asset
    • 2 year diploma in business/office administration or equivalent work experience preferred
    • 3-5 years of experience preferred

    Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both!

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    Apply View on separate page

  • Cambridge, Ontario | Sales | In the Office | Wednesday, April 2, 2025

    Troy Life & Fire Safety Ltd. is excited to announce that we are recruiting for an experienced Fire Renovation/Product Sales Representative to join our Cambridge, ON team!

    Job Description

    • Establish contacts with contractors, engineers and suppliers to promote Edwards fire and signaling specifications, and sale of our products and services.
    • Provide product and quotation support to sales representatives and customer service.
    • Assist with quotations and provide support to existing sales personnel.
    • We are looking for a "self-starter" who is comfortable both with cold-calling prospective clients and with working with our existing sales team members
    • Evaluate new product opportunities by introducing them into the marketplace.
    • Establish contact with purchasing influences as assigned or within the geographic territory and promote the sale of Troy's’ services and products.
    • Provide technical support to inside staff and service technicians as required.
    • Generate a list of potential quotes and document competitive activity/trends to direct Manager as required.

     

    Qualification

    • 2-year Community College diploma in a related field or equivalent technical experience
    • Exceptional interpersonal skills
    • 2 years’ experience in the Fire Alarm industry
    • Field experience in fire alarm systems and/or experience in sales of fire alarm systems is preferred
    • 3-5 years’ experience in Fire, Security, or Nursecall Product Sales, or Sales Training
    • Knowledgeable of ULC standards, Ontario Building Code and fire alarm products
    • Knowledge of Edwards fire and signaling products an asset
    • Possess strong communication, organizational and time management skills
    • Must possess a valid Driver's License and a clean driving record.

     

    Troy Life & Fire Safety Ltd. offers a competitive compensation package and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Nanaimo, British Columbia | Technical & Services | In the Office | Thursday, March 27, 2025

    Our team is currently looking for a Preventive Maintenance Technician (II) to join their Nanaimo, BC team. In this role, the successful candidate will be accountable for performing limited types of service work and will be required to assist on major projects, under the supervision and assistance from a Troy Certified Service Technician.

    NATURE AND SCOPE:

    • Perform PMA, verifications, repairs, modifications, troubleshooting, training and related duties as directed on all systems excluding those listed in Accountability Objectives.
    • Operate a laptop computer and download software to small microprocessor based systems.
    • Make programming changes excluding those listed in Accountability Objectives.
    • Perform other areas of work as required, i.e. emergency lighting, extinguishers, renovation, etc.
    • Train PMT service technicians and, where falling within the PMT II technician’s abilities, customers on the job site as requested.
    • Assist in other areas as assigned.

    Employees who are electricians may perform work that would normally be subcontracted to an electrician provided they are not expected to do work for which they cannot obtain a permit

     QUALIFICATIONS/REQUIREMENTS:

    • High School Diploma
    • CFAA and/or ASTT EX, EL and FA tickets (where the AHJ requires ASTT certification
    • Two (2) year community college graduate in electronics, and/or equivalent work experience
    • Good communication skills
    • Good computer skills 

    Hourly Rate: $36.90 - $39.20/hour

    Please note, if qualifications of applicants do not meet the above criteria, consideration will be made for candidates at the entry/PMT I
    level and rate. If we receive applicants who exceed the above criteria, we may consider applicants at the TCST level/rate if they
    meet the following criteria:

    • The TCST must be able to provide training to PMT and PMTII technicians as required.
    • Perform system verifications on all size projects.
    • Perform inspections and troubleshooting on all life safety systems.
    • Perform and assist in the preparation of system modifications.
    • Keep current through Company training with all applicable legislated codes and standards.
    • Must be able to program and verify life safety systems
    • Factory trained in Programming in Simplex 4100 and/or EST3 is required

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Kelowna, British Columbia | Technical & Services | In the Office | Thursday, March 27, 2025

    Our team is looking for a Certified Fire Alarm Technician to work for our Kelowna, BC branch. This position is accountable for inspection, repair, installation, verification, modification, and troubleshooting life safety systems for customers on behalf of the Company. Employees who are electricians may perform work that would normally be sub-contracted to an electrician provided they are not expected to do work for which they cannot obtain a permit.

    Responsibilities:

    • Perform system verifications on all size projects
    • Perform inspections and troubleshooting on all life safety systems
    • Perform and assist in the preparation of system modifications
    • Keep current through Company training with all applicable legislated codes and standards
    • Employees who are electricians may perform work that would normally be sub-contracted to an electrician provided they are not expected to do work for which they cannot obtain a permit

    Qualifications:

    • ASTTBC Certifications/Endorsements (Fire Alarm, Fire Extinguisher, Emergency Lighting) required
    • Two years of community college in electronics is desired, and/or journey level electrician, and/or four (4) years equivalent work experience
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills
    • Factory trained in Programming in Simplex 4100 and/or EST3 is required

    Hourly range: $41.51-46.12

    Applicants who do not meet the above listed qualification requirements may be considered based on their level of experience and knowledge for a related technician position.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Langley, British Columbia | Technical & Services | In the Office | Tuesday, March 25, 2025

    Troy Life & Fire Safety Ltd. is currently looking for a Preventative Maintenance Technician (PMT) I to join their Langley, BC team. In this role, the PMT I will be required to assist on major projects, under the supervision and assistance from a Troy Certified Service Technician (TCST).

    NATURE AND SCOPE:

    • Perform, with minimum supervision, PMA, repairs as within the scope of the Accountability Objective, and related duties as directed.
    • Perform repairs necessary to complete PMA except as excluded in Accountability Objectives.
    • Perform other areas of work as required, i.e. emergency lighting, extinguishers, etc.
    • Assist in other areas as assigned.
    • Prepare and submit timely accurate and neat reports showing all pertinent information which completely documents the work performed.
    • Analyze and report to supervisor, any problems that occur while performing duties.
    • Ensure the most productive use of time by regularly communicating with their service coordinator when a job is completed.
    • Responsible for independently developing knowledge of Company products by reading and understanding service and/or technical bulletins or other material provided and developing technical knowledge which, at time, will be provided through instructor lead training.
    • Maintain and update all related drawings, schematics, and service bulletins issued.
    • Maintain a constantly up-to-date, neat and orderly parts inventory in service vehicle.
    • Strive to maintain the highest level of customer satisfaction as well as suggesting to the customer whenever offered the opportunity, other products and services provided by the company.
    • Submit to the Company (i.e. local branch office supervisor and/or salesperson) any suggestions that might assist in increasing productivity and/or quality of work, or permit possible product modifications or redesigns.
    • Be responsible for adhering to scheduled maintenance and safe operation of the Company vehicle as well as maintaining the interior and exterior of the Company vehicle in a clean and tidy condition.
    • Acting accordingly in a safe and responsible manner and follow established safe working procedures and report all unsafe acts, hazards and/or accidents to the appropriate.

     

    QUALIFICATIONS/REQUIREMENTS:

    •  High School Diploma
    • One (1) year community college graduate in electronics and/or equivalent work experience
    • ASTT EX, EL and FA tickets (where the AHJ requires ASTT certification)
    • Good communication skills
    • Good computer skills

    Employees who are electricians may perform work that would normally be subcontracted to an electrician provided they are not expected to do work for which they cannot obtain a permit.

    Hourly range: $29.98 - 34.59

     

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Apply View on separate page

  • Langley, British Columbia | Technical & Services | In the Office | Tuesday, March 25, 2025

    This position is accountable for inspection, repair, installation, verification, modification, and troubleshooting life safety systems for customers on behalf of the Company. Employees who are electricians may perform work that would normally be sub-contracted to an electrician provided they are not expected to do work for which they cannot obtain a permit.

    The Troy Certified Service Technician (TCST) must be able to provide training to Preventive Maintenance Technicians (PMT and PMTII) as required.

    NATURE AND SCOPE:

    • Perform system verifications on all size projects.
    • Perform inspections and troubleshooting on all life safety systems.
    • Perform and assist in the preparation of system modifications.
    • Keep current through Company training with all applicable legislated codes and standards.

    QUALIFICATIONS/REQUIREMENTS:

    • High School Diploma
    • Two (2) year community college graduate in electronics, and/or journey level electrician, and/or four (4) years equivalent work experience
    • CFAA Certification and/or ASTT EX, EL, FA tickets (where the AHJ requires ASTT certification)
    • Good communication skills
    • Good computer skills
    • Factory trained in Programming in Simplex 4100 and/or EST3

    Hourly range: $41.51- 46.12

    Applicants who do not meet the above listed qualification requirements may be considered based on their level of experience and knowledge for a related technician position.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Victoria, British Columbia | Technical & Services | In the Office | Thursday, March 20, 2025

    Our team is currently looking for a Preventive Maintenance Technician (II) to join their Victoria, British Columbia team. In this role, the successful candidate will be accountable for performing limited types of service work and will be required to assist on major projects, under the supervision and assistance from a Troy Certified Service Technician.

    ACCOUNTABILITY OBJECTIVE:

    In addition to performing all accountability objectives and Nature and Scope of the PMT position, this position is accountable for performing limited types of service work, excluding the programming and verification of networked and/or audio systems (for example Simplex 4010/4100, Edwards EST3/EST4 systems and equivalent).. The PMT II will be expected to perform the programming and verification of non-networked systems (for example Edwards Quickstart/iO/EST3x, Simplex non-networked 4007/4010 system and equivalent). In addition, the position will be required to assist on major projects, under the supervision and assistance from a TCST.

    Employees who are electricians may perform work that would normally be subcontracted to an electrician provided they are not expected to do work for which they cannot obtain a permit.

     

    NATURE AND SCOPE:

    • Perform PMA, verifications, repairs, modifications, troubleshooting, training and related duties as directed on all systems excluding those listed in Accountability Objectives.
    • Operate a laptop computer and download software to small microprocessor based systems.
    • Make programming changes excluding those listed in Accountability Objectives.
    • Perform other areas of work as required, i.e. emergency lighting, extinguishers, renovation, etc.
    • Train PMT service technicians and, where falling within the PMT II technician’s abilities, customers on the job site as requested.
    • Assist in other areas as assigned.

    NOTE: Management, with advice from the Group Leader, will determine if a technician is qualified to do standby.

     

    QUALIFICATIONS/REQUIREMENTS:

    • High School Diploma
    • Two (2) year community college graduate in electronics and/or equivalent work experience
    • CFAA Certification and/or ASTT EX, EL, FA tickets (where the AHJ requires ASTT certification)
    • Good communication skills
    • Good computer skills

    Hourly range: $36.90-39.20/hr

     

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

     

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Apply View on separate page

  • Barrie, Ontario | Sales & Technical | In the Office | Wednesday, March 19, 2025

    Our Barrie, ON branch is currently looking for an experienced Estimator to join their team. In this role, the successful candidate will be responsible for the estimation and project management of large contract work.

    Responsibilities:

    • Preparing quotes for building owners, contractors, and tenders opportunities
    • Completing pre-qualification documents, reviewing drawings/specifications, developing proposals, and securing purchase orders/contracts
    • Conducting site visits and liaising effectively with consultants, engineers, general contractors, site supervisors, and other trades
    • Coordinating the preparation of drawings, material lists, safety plans, and field installation with site crews
    • Coordination of design, material, labour, subcontractors, and change orders
    • Effectively manage projects to successful and profitable completion

    Qualifications:

    • Post Secondary Diploma from Seneca in Fire Protection Engineering, or related field of study
    • 3+ years experience in design, installation, sales, or project management in the fire protection industry
    • Demonstrated organizational skills
    • Ability to collaborate and work effectively within a team

     

    Apply View on separate page

  • Calgary, Alberta | Administration | In the Office | Tuesday, March 18, 2025

    Our Calgary, AB branch is looking for an enthusiastic Service Coordinator/Scheduler to join their team! The successful candidate will report to the Administrative/Coordinator Supervisor and assist with all administrative tasks associated with the day-to-day operation of the branch.

    Nature & Scope

    • Coordination of inspections, repairs, and renovations while ensuring accuracy and efficiency in schedules of field staff will be the main focus.
    • Processing and tracking work orders and associated invoices
    • Processing and tracking local purchases, and ensuring associated documentation are forwarded to the appropriate personnel
    • Responsible for keeping branch records for expenses and updating them accordingly
    • Review all employee information for personnel and ensure accurate and timely reports are forwarded to Head Office
    • Strive to maintain the highest level of customer satisfaction
    • Process all documents with accuracy and efficiency

     

    Qualifications

    • Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
    • Strong organizational skills and ability to multi-task in a fast-paced environment.
    • Coordination/Scheduling experience an asset
    • 2 year diploma in business/office administration or equivalent work experience preferred
    • 3-5 years of experience preferred

     

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

     

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Thunder Bay, Ontario | Sales & Technical | In the Office | Monday, March 17, 2025

    Our Thunder Bay, ON branch is currently looking for an experienced Fire Protection Estimator to join their team. In this role, the successful candidate will be responsible for the estimation and project management ofcontract work.

    • Preparing quotes for building owners, contractors, and tender opportunities
    • Completing pre-qualification documents, reviewing drawings/specifications, developing proposals, and securing purchase orders/contracts
    • Conducting site visits and liaising effectively with consultants, engineers, general contractors, site supervisors, and other trades
    • Coordinating the preparation of drawings, material lists, safety plans, and field installation with site crews
    • Coordination of design, material, labour, subcontractors, and change orders
    • Effectively manage projects to successful and profitable completion
    • Other related duties as assigned

    Qualifications:

    • Post Secondary Diploma from Seneca in Fire Protection Engineering, or related field of study
    • 3+ years' experience in design, installation, sales, or project management in the fire protection industry
    • Demonstrated organizational skills
    • Ability to collaborate and work effectively within a team


      Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005

     

    Apply View on separate page

  • Saskatoon, Saskatechewan | Sales & Technical | In the Office | Monday, March 17, 2025

    Our Saskatoon, SK branch is currently looking for an experienced Estimator/Project Manager to join their team. In this role, the successful candidate will be responsible for Estimating, as well as Project Management of Renovations and small contract projects in the GTA.

    Responsibilities:

    • Preparing quotes for building owners, contractors, and tenders opportunities
    • Completing pre-qualification documents, reviewing drawings/specifications, developing Proposals, Securing purchase orders/contracts;
    • Conducting site visits and liaising effectively with consultants, engineers, general contractors, site supervisors, and other trades; and
    • Coordinating the preparation of drawings, material lists, safety plans, and field installation with site crews
    • Coordination of design, material, labour, subcontractors, and change orders

    Qualifications:

    • Post Secondary Diploma in Fire ProtectionEngineering and/or a related field of study with experience in the Fire Protection industry
    • 3-5 years experience with design, installation or sales and Project Management experience in Fire Protection
    • Demonstrated organizational skills
    • Ability to collaborate and work effectively within a team

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Manitobans with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Quebec City, Quebec | Administration | In the Office | Friday, March 14, 2025

    Nous sommes à la recherche d'un(e) coordonnateur(trice) de services pour notre succursale de la ville de Québec! À ce titre, vous apporterez un soutien administratif à l'équipe, notamment en gérant les demandes de renseignements des clients, la gestion des données et la coordination des services.

    Responsabilités:

    • Coordination des inspections, des réparations et des rénovations tout en veillant à l'exactitude et à l'efficacité des horaires du personnel de terrain.
    • Traitement et suivi des ordres de travail et des factures correspondantes
    • Traiter et suivre les achats locaux et s'assurer que la documentation associée est transmise au personnel approprié.
    • Vérifier les notes de frais du personnel et les soumettre au siège social.
    • Assurer la tenue des registres de dépenses de la succursale et les mettre à jour en conséquence.
    • Examiner toutes les informations relatives aux employés et veiller à ce que des rapports exacts et opportuns soient transmis au siège.
    • Contrôler et s'assurer que l'inventaire est reçu correctement sur la base des demandes envoyées pour traitement au siège. Assurer le suivi de toutes les divergences.
    • Aider à la préparation des devis et des propositions.
    • Veiller à maintenir le plus haut niveau de satisfaction de la clientèle.
    • Traiter tous les documents avec précision et efficacité.

    Qualifications requises

    • Excellente connaissance de la suite Microsoft Office et haut niveau de compétence informatique
    • Solides compétences organisationnelles et capacité à effectuer plusieurs tâches à la fois dans un environnement en constante évolution
    • Une expérience en matière de coordination et de planification est un atout
    • Communication professionnelle dans toutes les formes de correspondance (orale et écrite)
    • Diplôme de deux ans en administration des affaires/bureautique ou expérience professionnelle équivalente de préférence
    • 3 à 5 ans d'expérience de préférence
    • Une expérience dans l'entretien des systèmes de construction ou dans le secteur de la construction est un atout
    • Bilinguisme en français et en anglais requis

    Troy Life & Fire Safety Ltd. offre une excellente rémunération, y compris un programme d'avantages sociaux complet. Découvrez une entreprise qui s'engage à assurer un environnement qui favorise la croissance des employés et de l'entreprise tout en assurant la réussite financière des deux.

    **Merci à tous les candidats qui ont pris le temps de postuler pour ce poste. Veuillez noter que seuls les candidats retenus seront contactés pour les prochaines étapes de notre processus de candidature.

    Apply View on separate page

  • Saskatoon, Saskatechewan | Technical & Services | In the Office | Friday, March 14, 2025

    Our Saskatoon branch is looking for an experienced Fire Alarm Technician to join their team! Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

    Responsibilities

    • The fire alarm service representative will be required to assist with duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required
    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Other duties as assigned

    Qualifications

    • Completion of or enrollment in CFAA Certification Courses - willing to obtain within 1 year of employment
    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • Previous training/experience in fire alarm systems is an asset
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills
    • Must be available to work afternoons/nights on an ongoing basis!

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    Apply View on separate page

  • Mississauga, Ontario | Technical & Services | In the Office | Wednesday, March 5, 2025

    Are you a fire protection professional with design experience looking to join a dynamic company that offers opportunity for growth and development? Our Mississauga, ON branch is looking for an experienced Sprinkler Systems Designer to join their team!

    Responsibilities:

    • Verify that all deliverables meet NFPA standards and local ordinance.
    • Focus on contract and renovation designs
    • Liaise between management, estimating, design, fabrication, installation and project management as a valuable team member resulting in increased profitability.
    • Assist in continuing and maintaining company best practices in coordination with national fire protection design team.
    • General support for Troy installation projects and other duties as assigned.
    • Other related duties as assigned.

    Qualifications:

    • Post-secondary education in Fire Protection Engineering & Technology or equivalent.
    • Knowledge of design layout, hydraulic calculations, stock listing and project management would be an asset.
    • 5+ years' experience in fire protection design
    • NICET certification and/or have the ability to become certified.
    • Working expertise of AutoCAD and hydraulic calculations.
    • Experience with HydraCAD is an asset.

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, and a comprehensive benefits program including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    Apply View on separate page

  • Kelowna, British Columbia | Management | In the Office | Friday, February 14, 2025

    We are looking for an experienced Project Manager to join our team! The Project Manager will report to the local Manager of Fire Detection/Protection in our Kelowna, BC office.

    Responsibilities:

    • Manage and oversee the full lifecycle of multiple projects from initiation to completion.
    • Dissect large project schedules to determine key dates for installation and extrapolate internal key dates for design procurement and fabrication.
    • Coordinate and collaborate within large project teams and stake holders.
    • Manage internal deliverables.
    • Assess on site labour productivity against monthly billing cycles.
    • Provide direct technical and application support for sales personnel including on-site technical and application support as required by the project.
    • Produce accurate and concise details on engineered systems.
    • Provide assistance to customers and act as a liaison between contractors, sales, site personnel and verification personnel as required.
    • Facilitate effective communication among stakeholders to ensure alignment and transparency.
    • In conjunction with sales personnel support, as required, engineered systems from manufacturing detail through to job completion. Report any significant developments relating to orders or customer concerns to involved sales staff and District Manager.
    • Responsible for keeping current on codes and standards as they apply to products and installations and maintaining detailed knowledge of Troy Life & Fire Safety Ltd. products and products of our competitors
    • Monitor project progress, identify risks, and implement mitigation strategies.
    • Track and report project status, including milestones, deliverables, and budget to senior management

    Qualifications

    • Bachelor's degree in a related field or equivalent experience
    • Previous Project Manager experience on large contracts required
    • Experience with procurement; must be familiar with purchasing activities such as supplier quotes, purchase orders and managing delivery dates.
    • Must be well versed in contract management, including change order pricing.
    • Strong verbal & written communication skills.
    • Excellent Interpersonal and leadership skills.
    • Experience in the Fire Protection Industry would be an asset

    Pay Range: $85,000.00 - $95,000.00 annually

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.**

    Apply View on separate page

  • Langley, British Columbia | Management | In the Office | Friday, February 14, 2025

    We are looking for an experienced Project Manager to join our team! The Project Manager will report to the local Manager of Fire Detection/Protection in our Langley, BC office.

    Responsibilities:

    • Manage and oversee the full lifecycle of multiple projects from initiation to completion.
    • Dissect large project schedules to determine key dates for installation and extrapolate internal key dates for design procurement and fabrication.
    • Coordinate and collaborate within large project teams and stake holders.
    • Manage internal deliverables.
    • Assess on site labour productivity against monthly billing cycles.
    • Provide direct technical and application support for sales personnel including on-site technical and application support as required by the project.
    • Produce accurate and concise details on engineered systems.
    • Provide assistance to customers and act as a liaison between contractors, sales, site personnel and verification personnel as required.
    • Facilitate effective communication among stakeholders to ensure alignment and transparency.
    • In conjunction with sales personnel support, as required, engineered systems from manufacturing detail through to job completion. Report any significant developments relating to orders or customer concerns to involved sales staff and District Manager.
    • Responsible for keeping current on codes and standards as they apply to products and installations and maintaining detailed knowledge of Troy Life & Fire Safety Ltd. products and products of our competitors
    • Monitor project progress, identify risks, and implement mitigation strategies.
    • Track and report project status, including milestones, deliverables, and budget to senior management

    Qualifications

    • Bachelor's degree in a related field or equivalent experience
    • Previous Project Manager experience on large contracts required
    • Experience with procurement; must be familiar with purchasing activities such as supplier quotes, purchase orders and managing delivery dates.
    • Must be well versed in contract management, including change order pricing.
    • Strong verbal & written communication skills.
    • Excellent Interpersonal and leadership skills.
    • Experience in the Fire Protection Industry would be an asset

    Pay Range: $85,000.00 - $95,000.00 annually

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Owen Sound, Ontario | Technical & Services | In the Office | Thursday, February 13, 2025

    Our team is looking for a Technical Fire Alarm Specialist to join our Owen Sound, ON branch. Are you our next employee? The successful candidate will be responsible for the providing marketing support for releases and inquiries on various products.

    Responsibilities:
    • Provide support for multiple brands of products to Canadian and International markets including the coordination and preparation of all documentation as required for new and existing products
    • Maintain part numbers in ERP system.
    • Be knowledgeable about major competitors and their prime products.
    • Create technically written support documents for engineering product specifications, to be utilized in website promotion, social media, TIPs, Pitch Sheets and RFP submittals by engaging with the Marketing Team.
    • Assist in onboarding and product training programs for new sales/service personnel
    • Create PowerPoint Presentations for sales training as well as end-user product presentations.
    • Monitor pricing levels on product lines, providing corrective action when they are less than the guidelines established by the product/marketing managers
    • Research, prepare and recommend contract and distributor level pricing
    • Research and prepare new product definitions
    • Maintain company SharePoint site with technical product content
    • Ensure product demos are in good working order and track and coordinate branch demo requests
    • Support company trade shows and sales meetings with presentations, demos and technical support
    • Other related duties as assigned

    Qualifications:

    • Graduate of Electronic or Electrical Technology/Fire Protection Technology or equivalent experience
    • Technical background with superior written and oral skills
    • Ability to collaborate and work effectively within a team
    • Proficient in Math and Excel skills
    • Proficient in technical writing and documentation
    • ERP experience considered a strong asset
    • Knowledge of ULC standards and building codes
    • Technical fire alarm expertise considered an asset
    • Knowledge of the fire and life safety industry – sales, marketing, distribution

    Why Work with Troy?

    Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, employee-owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Winnipeg, Manitoba | Administration | In the Office | Tuesday, February 4, 2025

    Our Winnipeg, MB, branch is looking for an enthusiastic Office Administrator to join our team! The ideal candidate will be someone with proficient communication skills, proven ability to prioritize tasks in a fast-paced environment, and committed to providing the best support possible to ongoing objectives of the company. In this role you will be responsible to perform a variety of administrative duties as required.

    Responsibilities:

    • Assist manager/supervisor in all administrative tasks associated with the day-to-day operation of the branch including inventory control and administrative support to sales staff
    • Complete data management processes; filing and uploading documentation into ERP system
    • Assisting with reports and quotes including distribution and uploading
    • Assist with billing and invoicing processes
    • Strive to maintain the highest level of customer satisfaction
    • Process all documents with accuracy and efficiency
    • Field requests/inquiries from internal and external customers
    • Other administrative tasks as required

    Qualifications:

    • Post-Secondary Education in Business Administration or related field; and/or 3 years' working experience
    • Ability to multi-task and be a versatile team member
    • Ability to re-prioritize tasks and demonstrated strategic organizational skills
    • Proficient in Microsoft Office Programs (PowerPoint, Word, Excel and Outlook)
    • Experience in ERP/Data Management/HRIS Systems and advanced computer ability considered a strong asset
    • Industry experience in Fire and Life Safety considered and asset but not required

     

    Apply View on separate page

  • Mississauga, Ontario | Technical & Services | On the Road | Monday, January 20, 2025

    We are currently looking for an experienced Security Technician to join our growing team in Mississauga, ON. Are you a Security Technician who is looking to join a dynamic team with opportunity for growth and development? APPLY TODAY!

    The Security Systems Technician will perform installation, programming, commissioning, troubleshooting, repair and inspection functions on Video Surveillance, Access Control, Intrusion and other related products and cabling.

    The successful candidate will provide customers with training for proper system usage and respond to technical inquiries.

    Minimum Qualifications:

    • Minimum 5 years’ experience working within the Security Industry with Access Controls, CCTV, and Intrusion systems
    • Basic knowledge of network systems
    • Electrical/Electronic Post-Secondary Education or equivalent
    • Valid driver's licence with clean abstract
    • Strong interpersonal skills, excellent written and verbal communication skills

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    Apply View on separate page

  • Cambridge, Ontario | Technical & Services | On the Road | Monday, January 6, 2025

    Troy is currently looking for an experienced Fire Alarm Service Technician in the Listowel, ON area to join their team! This position is intended to provide support and service to our customers in the Cambridge, ON area. Earn competitive Toronto city wages while enjoying the scenic lifestyle of living in Mid-Western Ontario!

    Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

    Responsibilities

    • The fire alarm service representative will be required to assist with duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required
    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Other duties as assigned.

    Qualifications

    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • Previous training/experience in fire alarm systems (2+ years)
    • Experience in performing fire alarm, extinguisher, and emergency lighting inspections.
    • Troubleshooting and service experience an asset
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills
    • Understand and practice applicable ULC, CSA and Canadian
    • Electrical codes and standards which apply to their area

    What we offer:

    • Competitive salaries
    • Paid time off
    • Growth and training opportunities
    • RRSP matching
    • Company vehicle and cell phone
    • Incentive plans
    • Comprehensive benefits package including dental and health coverage, life insurance and much more!

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Cambridge, Ontario | Technical & Services | On the Road | Monday, January 6, 2025

    Troy is currently looking for an experienced Fire Alarm Service Technician in the Woodstock, ON area to join their team! This position is intended to provide support and service to our customers in the Cambridge, ON area. Earn competitive Toronto city wages while enjoying the scenic lifestyle of living in Mid-Western Ontario!

    Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

    Responsibilities

    • The fire alarm service representative will be required to assist with duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required
    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Other duties as assigned.

    Qualifications

    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • Previous training/experience in fire alarm systems (2+ years)
    • Experience in performing fire alarm, extinguisher, and emergency lighting inspections.
    • Troubleshooting and service experience an asset
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills
    • Understand and practice applicable ULC, CSA and Canadian
    • Electrical codes and standards which apply to their area

    What we offer:

    • Competitive salaries
    • Paid time off
    • Growth and training opportunities
    • RRSP matching
    • Company vehicle and cell phone
    • Incentive plans
    • Comprehensive benefits package including dental and health coverage, life insurance and much more!

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

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  • Langley, British Columbia | Technical & Services | In the Office | Monday, January 6, 2025

    Our team is currently looking for a Preventive Maintenance Technician (II) to join their Langley, BC team. In this role, the successful candidate will be accountable for performing limited types of service work and will be required to assist on major projects, under the supervision and assistance from a Troy Certified Service Technician.

    NATURE AND SCOPE:

    • Perform PMA, verifications, repairs, modifications, troubleshooting, training and related duties as directed on all systems excluding those listed in Accountability Objectives.
    • Operate a laptop computer and download software to small microprocessor based systems.
    • Make programming changes excluding those listed in Accountability Objectives.
    • Perform other areas of work as required, i.e. emergency lighting, extinguishers, renovation, etc.
    • Train PMT service technicians and, where falling within the PMT II technician’s abilities, customers on the job site as requested.
    • Assist in other areas as assigned.

    Employees who are electricians may perform work that would normally be subcontracted to an electrician provided they are not expected to do work for which they cannot obtain a permit

     QUALIFICATIONS/REQUIREMENTS:

    • High School Diploma
    • CFAA and/or ASTT EX, EL and FA tickets (where the AHJ requires ASTT certification
    • Two (2) year community college graduate in electronics, and/or equivalent work experience
    • Good communication skills
    • Good computer skills 

    Hourly Rate: $36 - $39/hour

    Please note, if qualifications of applicants do not meet the above criteria, consideration will be made for candidates at the entry/PMT I
    level and rate. If we receive applicants who exceed the above criteria, we may consider applicants at the TCST level/rate if they
    meet the following criteria:

    • The TCST must be able to provide training to PMT and PMTII technicians as required.
    • Perform system verifications on all size projects.
    • Perform inspections and troubleshooting on all life safety systems.
    • Perform and assist in the preparation of system modifications.
    • Keep current through Company training with all applicable legislated codes and standards.
    • Must be able to program and verify life safety systems
    • Factory trained in Programming in Simplex 4100 and/or EST3 is required

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  • Grimsby, Ontario | Technical & Services | In the Office | Wednesday, December 18, 2024

    Our Grimsby, ON branch is currently looking for an experienced Fire Alarm Service Technician to join their team! As our Fire Alarm Service Representative, you will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required.

    Responsibilities

    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Understand and practice applicable ULC, CSA and Canadian Electrical codes and standards which apply to their area

    Qualifications

    • CFAA Certification is required
    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • Previous training/experience in fire alarm systems (2+ years)
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills

     

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    Apply View on separate page

  • Ottawa, Ontario | Sales & Technical | In the Office | Friday, December 6, 2024

    Troy Life & Fire Safety Ltd. is looking for a Fire Product Sales Representative to join our Ottawa, ON team. In this role, the sales representative will be responsible for maintaining and securing orders for the branch. They will provide pricing for services and products as they relate to Fire Alarm Systems and Products for assigned accounts with technical accuracy.

    Job Description

    • Establish contacts with contractors, engineers and suppliers and promote the specification and sale of our products and services
    • Provide product and quotation support to sales representatives and customer service
    • Assist with quotations and provide support to existing sales personnel
    • We are looking for a "self-starter" who is comfortable both with cold-calling prospective clients and with working with our existing sales team members
    • Evaluate new product opportunities
    • Other related duties as assigned

    Qualification

    • 2-year Community College diploma in a related field or equivalent technical experience
    • Working knowledge of Ontario Building Code & ULC standards
    • Experience working with electrical contractors
    • Exceptional interpersonal skills
    • 5+ years' experience in Fire Product Sales, or equal field experience
    • Possess strong computer and organizational skills
    • Must possess a valid Driver's License and a clean driving record

    Troy Life & Fire Safety Ltd.is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee-owned company with over 1,000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

    Troy Life & Fire Safety Ltd. offers a competitive compensation package and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Montreal, Quebec | Technical & Services | On the Road | Friday, November 15, 2024

    *Le français suivra* Our Montreal, QC branch is currently looking for a Fire Alarm Service Technician to join their team! As our Fire Alarm Service Representative, you will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required. ** En tant que représentant du service d'alarme incendie, vous devrez effectuer des tâches d'entretien, d'inspection et de réparation des systèmes d'alarme incendie, des extincteurs, des systèmes d'éclairage d'urgence et d'autres systèmes de sécurité des personnes, selon les besoins.

    Responsibilities

    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete fire alarm system programming
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Understand and practice applicable ULC, CSA and Canadian Electrical codes and standards which apply to their area
    • Strong PMA/ITM skills needed

    Qualifications

    • CFAA Certification is required
    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • Previous training/experience in fire alarm systems (2+ years)
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills

    Why Work with Troy?

    Troy Life & Fire Safety Ltd.is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner,  Troy is a proudly Canadian, employee owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

    ***

    Responsabilités:

    • Inspecter et vérifier anuellement les systèmes d'alarme incendie
    • Assurer la conformité des systèmes d'alarme incendie conformément à la norme ULC-S536 et ULC-S537
    • Effectuer des rapports incendies des inspections et des modifications du système d'alarme incendie
    • Noter des recommandations ou lacunes à partir d’inspection incendie basé sur les normes ULC
    • Être disponible pour répondre aux appels de service

    Critère de l’employé recherché:

    • Bon service à la clientèle
    • La capacité de parler et d'écrire en français 
    • Posséder un permis de conduire valide
    • Avoir un bon sens de l'organisation et suivre les règles de santé et de sécurité
    • Avoir une certification CFAA ou être prêt à obtenir la certification CFAA dans l'année suivant la date de début
    • La formation en usine serait un atout considérable 

    Ce que nous offrons

    • Nous offrons un salaire compétitif, y compris le salaire (basé sur l'expérience), la contribution à l'épargne-retraite, les avantages, le téléphone cellulaire et le véhicule.
    • Troy offre un programme de remboursement des frais de scolarité pour les techniciens afin d'obtenir l'obtention de la certification CFAA

     

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  • Quebec City, Quebec | Technical & Services | In the Office | Friday, November 15, 2024

    Notre succursale de Québec est actuellement à la recherche d'un Compagnon Sceau Rouge / Monteur de Gicleurs expérimenté pour se joindre à son équipe !

    Le candidat retenu installera, vérifiera, inspectera, entretiendra et modifiera les systèmes de protection contre l'incendie par gicleurs, en veillant à ce qu'ils soient conformes aux codes et aux normes, ainsi qu'au contrat du client. (Systèmes de gicleurs sec et humide, CO2, brume d'eau, chimiques secs et humides).

    Tâches

    • Service - Systèmes humides, secs, de pré-action, petites rénovations qui nécessitent des modifications.
    • Dépanner les systèmes qui ne fonctionnent pas correctement. Effectuer les réparations nécessaires
    • Contrats - Installer de nouveaux systèmes à la fois pour les bâtisses existantes et les nouvelles constructions.
    • Coordonner avec les corps de métier sur place, suivre et commander le matériel, suivre les procédures de sécurité et les signaler.
    • Inspection - Inspecter et tester tous les systèmes applicables (pompes à incendie, bornes d'incendie, vannes et dispositifs d'alarme différents).
    • Maintenir ses connaissances des codes et des normes.

    Qualifications

    • Certification en tant que technicien en protection incendie (en particulier, système d'extincteurs automatiques à eau/système Standpoint)
    • Sceau rouge de compagnon monteur de gicleurs de préférence
    • Poste syndiqué
    • Permis de conduire valide avec un bon résumé de conducteur

    Pourquoi travailler avec Troy ?

    Troy Life & Fire Safety Ltd. est l'un des plus grands fournisseurs de systèmes d'alarme incendie, d'extinction d'incendie, de sécurité, d'appel infirmière et de communication au Canada. En tant que paternaire national agréé Edwards, Troy est une entreprise fièrement canadienne, détenue par ses employés, qui compte plus de 1 000 personnes réparties sur 28 sites d'un océan à l'autre. Nous sommes fiers d'avoir une équipe composée de talents de premier plan et d'avoir un plan d'avenir passionnant.

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  • Montreal, Quebec | Administration | In the Office | Friday, November 15, 2024

    Nous sommes à la recherche d'un(e) administrateur(trice) de bureau pour notre succursale de Montréal! À ce titre, vous apporterez un soutien administratif à l'équipe, notamment en gérant les demandes de renseignements des clients, la gestion des données et la coordination des services.

    Responsabilités:

    • Gérer un volume élevé d’appels
    • Coordination des sevices des techniciens pour les inspections et les travaux réparations avec les clients.
    • Planification des techniciens de service et des sous-traitants pour les appels d’urgence au besoin.
    • Tâches du service à la clientèle incluant aide aux demandes de renseignements et suivi des dossiers clients.
    • Gestion complète des procédures d'entré de données, archives et téléchargement de la documentation dans le système ERP.
    • Taper des rapports d'inspection et préparer des documents pour tous les techniciens et/ou inspecteurs
    • Toutes autres tâches connexes

    Qualifications:

    • Entrée de données rapide et précise
    • Excellente maîtrise de la Suite Office: Word, Excel
    • Éducation postsecondaire en bureautique, en administration ou toutes autre formation pertinente
    • Savoir travailler en équipe et de manière autonome
    • Excellentes compétences organisationnelles
    • Compétences exceptionnelles en service à la clientele
    • Excellentes compétences en informatique
    • Expérience administrative

     

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  • Grimsby, Ontario | Technical | In the Office | Thursday, November 14, 2024

    Are you a self-motivated Design Professional looking for your next career move? Are you looking to join an ever-expanding team in the Life and Fire Safety Industry? Apply to Troy today! Troy Life & Fire Safety Ltd. is excited to announce that we are recruiting for an experienced Intermediate Sprinkler Designer to join our team! In this role you will assist in producing drawings on a variety of buildings including commercial, residential, industrial and healthcare facilities.

    Qualifications:

    • Post-secondary education in Fire Protection Engineering & Technology or equivalent
    • 3-5 years experience in the field of fire protection design, preferably with a Fire Protection Contractor
    • NICET certification and/or have the ability to become certified
    • Working expertise of 3D modelling design software (e.g. Revit) is preferred
    • Autodesk AutoCAD; AutoCAD MEP, Navisworks and Adobe experience is an asset

    Key Responsibilities:

    • Design, listing, and project coordination of Fire Protection Systems
    • Work with a team of fire protection designers, reporting directly to the design team leader
    • Liaise between management, estimating, design, fabrication, installation and project management as a valuable team member resulting in increased profitability
    • Work within Autodesk Revit to recreate fire protection design for 3D modeling
    • Develop finished building models and drawings from general conceptual information and design notes
    • Work with senior drafting and design team to create 3D models
    • Coordinate with BIM construction teams and work within 3D model to create efficient project design and verify clash reports
    • Assist in continuing and maintaining company best practices in coordination with national fire protection design team
    • Verify that all deliverables meet NFPA standards and local ordinance

     

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  • Calgary, Alberta | Sales & Technical | In the Office | Wednesday, October 30, 2024

    Our Calgary, AB branch is currently looking for an experienced Estimator to join their team. In this role, the successful candidate will be responsible for Sprinkler Project Estimating, involving both small and large contracts, as well as Project Management for all contracts sold.

     

    Responsibilities:

    • Preparing quotes for building owners, contractors, and tenders opportunities
    • Completing pre-qualification documents, reviewing drawings/specifications, developing proposals, and securing purchase orders/contracts
    • Conducting site visits and liaising effectively with consultants, engineers, general contractors, site supervisors, and other trades
    • Coordinating the preparation of drawings, material lists, safety plans, and field installation with site crews
    • Coordination of design, material, labour, subcontractors, and change orders
    • Effectively manage projects to successful and profitable completion

     

    Qualifications:

    • Post Secondary Diploma in Fire Protection, Engineering, or related field of study
    • 427A Sprinkler Fitter Certificate is ideal 
    • Minimum of 5 years experience in design, installation, sales, or project management in the fire protection industry
    • Minimum of 5 years of experience quoting for large sprinkler construction projects
    • Demonstrated organizational skills
    • Ability to collaborate and work effectively within a team

     

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

     

    **Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

    Apply View on separate page

  • Winnipeg, Manitoba | Technical & Services | In the Office | Tuesday, September 17, 2024

    Our Winnipeg, MB branch is currently looking for an experienced Fire Alarm Service Technician to join their team! As our Fire Alarm Service Representative, you will be required to perform duties of maintenance, inspections and repairs on fire alarm, fire extinguisher, emergency lighting systems and other life safety systems as required.

    Responsibilities

    • The successful candidate will ensure that the highest standard of system reliability and client satisfaction are met
    • Perform verifications on fire alarm systems
    • Complete work orders and report in a timely fashion
    • On-call for emergency service calls/work
    • Act as liaison between customer & Troy
    • Understand and practice applicable ULC, CSA and Canadian Electrical codes and standards which apply to their area

    Qualifications

    • CFAA Certification required
    • Two years of community college in electronics is desired, or equivalent training or work experience will be an asset
    • 3-5 years previous training/experience in fire alarm systems
    • Experience programming alarm systems (Edwards programming preferred)
    • Proficient in the use of computers
    • Must possess a valid driver’s license and have a clean driving record
    • Exceptional customer service skills and organizational skills

     

    Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

    Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Manitobans Act.

    Apply View on separate page

National Accounts Coordinator

Location: Cambridge, Ontario
Type: In the Office

Troy Life & Fire Safety Ltd. is currently looking to hire a National Account Coordinator to join their Cambridge, Ontario branch! As the National Accounts Coordinator, the successful candidate will be responsible for providing on-going customer account support.

Responsibilities:

  • Assist in new account set-ups and roll out
  • Provide on-going customer account support and monitors general account activities from invoicing to service calls to issue tracking
  • Be responsible for day to day activities of preventive maintenance business across multiple service offices and customer portfolios nationally
  • Establish, develop and maintain business relationships with internal and external customers
  • Stay on top of daily communication with internal/external customers via phone and email
  • Participate in analyzing accounts in order to develop more streamlined operational procedures
  • Process and verify the accuracy of orders/contracts from customers utilizing the organization’s internal technology system(s) and customer’s service agreements
  • Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files
  • Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole
  • Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities
  • Support, identify and manages customer expectations
  • Complete investigation and follow through of any customer challenges with appropriate departments/personnel
  • Perform various administrative duties as required

Qualifications:

  • Bilingual in French and English would be an asset
  • Minimum 3 years customer service experience
  • Post-secondary education in Business Administration or a related field preferred
  • Ability to multi-task and work independently
  • Effective communicator with efficient organizational skills
  • Experience with managing customer accounts in a complex environment 
  • Knowledge of Microsoft Office (PowerPoint, Word, Excel and Outlook) & GP would be an asset
  • Highly motivated and proactive

Troy Life & Fire Safety Ltd. offers an excellent compensation package, and a comprehensive benefits program and apid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

**Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

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